Guzman y Gomez

Reviews, get directions and contact details for Guzman y Gomez

Address: Stockland Burleigh Heads Shopping Centre, 143 W Burleigh Rd, Burleigh Waters QLD 4220, Australia

Phone: (07) 5658 0016

Website

State: Queensland

City: Burleigh Waters

Zip Code: 4220

Opening Hours

Monday: 5:00 AM – 10:00 PM
Tuesday: 5:00 AM – 10:00 PM
Wednesday: 5:00 AM – 10:00 PM
Thursday: 5:00 AM – 10:00 PM
Friday: 5:00 AM – 10:00 PM
Saturday: 5:00 AM – 10:00 PM
Sunday: 5:00 AM – 10:00 PM

Update Info

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Reviews

Would be 0 stars if I could. We ordered breakfast burritos which the staff dropped by accident on the road when handing to us in the drive through. Staff offered that she can collected the food from the floor but we declined. Not ideal but can happen so we said we will wait in the parking bay. After 5 minutes eventually someone came out asking if we want a refund or a remake of the food and we answered “both”. At this point we thought it was a bit ridiculous to make us wait and not have the food remade already. Anyways, we were told either remake or refund, so we asked for a remake. Food was remade but the incorrect order was remade. It almost seemed like the staff in the kitchen put hot sauce in my husbands burrito out of spite and I only ate 2-3 bites of mine as I was scared what else they may have done to the food. I’m pregnant so the spicy sauce would have made me violently ill and it was only by chance that my husband got the one with the hot sauce.nnWe were at no point rude to the staff or anything, despite that this kind of behaviour is incredibly dangerous if allergies or anything else could be triggered.nnI would highly recommend avoiding this particular GYG in the meantime.nnAll has been reported to head office of GYG.

Beware the guac… I was happily enjoying my meal when I took a bite of something and got slapped with a gnarly taste. Whatever it was, it was not right. It had a rancid flavor that I can only describe as the avocados dark side. Breaking up with GYG for good this time.

We had to have our burritos remade due to a staff member dropping it on the road at the drive thru and then offering it us. We were very understanding and polite about this, and just asked for a remake. Please and thank you.nnThis seemed to upset a couple of staff members who didn’t want to remake the burrito, as their attitude was extremely rude and when they finally remade the burritos they added a ton of hot sauce to mine neither burrito was supposed to have hot sauce in it out of spite. Just about blew my head off, the whole thing was runny and it got all over my hands and clothes as a result, as well as burning my mouth into oblivion.nnDisgusting behaviour from staff and management. Reported to head office.

I ordered takeaway last night and every time I go here there’s always a mistake.. I ordered a mini burrito bowl and paid for extra guacamole and they didn’t put it in, and the corn chips were stale! I’m not one to write bad  but this isn’t the first time I’ve experienced this at GYG in Burleigh.

Sometimes it’s fine and the burrito is fine but sometimes all the rice is at the bottom all the meat at the top and it sucks

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Reviews, get directions and contact details for Guzman y Gomez

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