Grace Removals

Reviews, get directions and contact details for Grace Removals

Address: 60 Westney Rd, Mangere, Auckland, 2150, New Zealand

Phone: 0800 472 2369

Website

State: Auckland

City: Auckland

Zip Code: 2150

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

We had an awesome experience with Grace Removals from end to end. Can't fault anything at all. The assessment, the proposal, the quote, the quality of packing, the pick up, loading, delivery and the care in which our goods were handled was superb. The guys in Auckland and Christchurch were professional and friendly. Nothing was a problem for them. If you are considering using a removal company - give the team at Grace Removals a call first.

 7 years ago (06-03-2018)

Great company to work with. I’ve used Grace twice now, once when our stuff was shipped from UK to NZ and recently when we moved to a new house. They are responsive over the phone and understand both your concerns and requirements. The actual removal team are second to none, friendly, considerate and they take good care of your belongings. I would have no reservation in recommending them to anyone who needs a good, reliable, efficient moving company.

 7 years ago (21-12-2017)

Great team, quick and careful, attention to detail. Highly recommend Grace removals for moving home. Thank you.

 7 years ago (06-01-2018)

I don’t post bad reviews but in this case I feel the duty to let other prospective customers know what they’re in for. The experience with this company was horrifyingly stressful from beginning to end, given all my other previous experiences with movers. 
1. The agent that came to give me a quote went around my house and entered rooms without asking/without warning. I wasn’t previously told he would be assessing my belongings by walking into rooms without asking as in all my previous experiences I have just asked for the amount of boxes I knew I would need - in this case, the agents job seemed to be to assess the amount of things I had and then just assume how many boxes I would need without confirmation from me. Was uncomfortable experience as I had not planned for him to walk into my bedroom and office without warning. 
2. The removalists who came to pack my belongings were late and needed two trucks because of the miscalculation of boxes, which took an additional 2 hours just to wait for the second truck to arrive. The removalists were on their phones the entire time they were packing which meant the packing time was extended significantly and I couldn’t leave to take care of other things. To top it off, they opened a select few of my personal packed bags and unpacked them, which had my clothes and meaningful belongings inside “to see if there were any aerosols”. I was not told of this practice. (Nor was I aware that aerosols couldn’t be packed onto a container ship either?) The removalists werent finished until 7:30pm.
3. After asking what the total cost was upfront at the beginning of my quote and purchasing their services, I received a vague email on the 13th of January (a month after my belongings were packaged and picked up) saying that my stuff had arrived in Auckland from Melbourne and that I needed to pay another $130 for quarantine and $20 for every extra day spent in quarantine/storage and that I needed to fill out & sign an extra form with details that they already had on file (i.e name and address). After which they would process and release my things.Essentially holding it hostage until I paid for services I didn’t ask for and filled out forms with details they already had. This request for storage costs especially surprised me as I had already requested that they drop my belongings off to me as soon as possible, in other words, i had already requested that my stuff to not be put into storage. Oddly, I even had to fill out and sign a form at the beginning of the quote in December 2017 that guaranteed someone would be at my property in Auckland in roughly February 2018 (3mths ahead) to accept my belongings even though they still had not given me a date to drop my things off. This email was so vague as they did not specify how long my things were estimated to be in quarantine, nor did they say when my things would be dropped off so I could calculate whether I needed it to stay in storage until someone was here to accept them. 
4. Lastly, There was a delay in my belongings being processed through quarantine due to having contained entomology specimens in my crate. This stunned me as at the beginning of my quote I had ALREADY corresponded with Grace and MPI New Zealand (government) regarding these specimens and received an email back from mpi.gov.nz saying (direct quote from email) “Non-viable insect specimens can come in under inonvinic.all provided that they are not of CITES concern where they would require an export permit from DoC or country of origin government authorities.” And I was given the ‘go-ahead’ by Grace. 

I was never informed by email or by phone call of the delay and had to chase Grace down for 3 weeks before I got an actual answer. It was never explained to me why they only just assessed the one specimen and not the others. 

All in all, I feel this company asks too much in both money and in practice of their customers for the little effort, efficiency, and honesty that the customer actually gets in return. I would never use these services again and wouldn’t recommend them to anyone.

 7 years ago (16-02-2018)

I definitely recommend Grace. The people I spoke to on the phone were very good at coming back to me with a quote including a rundown of the process that is involved with a move from Auckland to Christchurch. I felt well informed, and secure in knowing our things would be kept safe as they wrapped furnishings properly. We had a minor incident with our slow cooker being damaged, but the insurance claim we put in was dealt with quickly, making what could have been a headache, actually a really easy process. I'm so glad I picked this company. I had looked at a variety of different moving companies and Grace seemed the best quality at a cost effective price. I was especially grateful they could book us in without a lot of prior notice. We were then able to shift our stuff on the day we needed to and the wait time for things to arrive in Christchurch was less than expected.

 8 years ago (26-06-2017)

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