Gippsland Land Rover

Amazing service and attention. Thanks for the prompt service to ensure our safe travels back home to Queensland

Great dealership, excellent service. Purchased a Land Rover Discovery Sport. Thanks GLR!

Absolutely the worst service I’ve ever experienced. Call today, twice to get an update on my warranty issue and service. They have had my brand new Defender for almost 3 weeks. I called twice today to speak with Sam, the “ Service Assistant “ and twice, with 2 hour intervals, my calls were not returned. Heidi, the receptionist is vey well trained in customer bullsh*t. Twice I got the same excuse. “He must be with a customer “. What am I then? A pork chop? 100% disappointed. I highly recommend you do not buy a car from Gippsland Land Rover. You’re welcome, you can thank me later.

This review relates only to the service division of Gippsland Land Rover - our experience with Charlie sales was excellent. We purchased a service package when we bought our brand new Disco Sport a few years ago. For the first few services, everything was terrific. We’d call, book a service, a few days later someone would call, they’d drop in a courtesy car, take ours, service and return within 24 hours. We were rapt and raved to anyone who would listen about how great this dealership was. Last August during lockdown we were due for a service. The friendly person said no servicing was being done due to limited travel around the State. No worries. He suggested I call back when restrictions eased. No problem. I called late October, was told service was busy and they’d call me back. No-one did. Tried again, someone called Josh said he’d find out when a service spot was available and call me back. I waited 3-4 weeks, no call. So I called again. The chap I spoke to apologized and booked it in for service. January 20 he said. No problem. January 20 came and went, no call, no service. Called the dealership a few days later, and was told Adam would call me back. Nearly another week has passed and guess what? No call. My car tells me I need a service every time I start it. What do I do? I’ve tried. Shame how Gippsland Land Rover can go from being ‘above and beyond’ to ‘below and less’ in a few months.

Loved it. The service was top notch. They were able to service and repair my car all while I got in a round of 9.

Fantastic service for all Land Rovers. Friendly and fast service. They have serviced and maintained all my Land and Range Rovers, from an old Defender to my Range Rover Sport.

This will be my 3rd Discovery from Charlie Calafiore extremely knowledgeable, providing a very high level of customer service. Well worth the trip.

Helpful, polite and answered any questions well.

Friendly and fast service!

No service at all. Very disappointed