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freedom - Fountain Gate

  1. Narre Warren
  2. Berwick Furniture Store

Reviews, get directions and contact details for freedom - Fountain Gate

freedom - Fountain Gate
"Freedom is Australia's leading retailer in furniture, sofas and homewares, including Australian made mattresses. Enjoy stylish products and design your world with flexible finance options to suit you, plus Click + Collect for same day pick up."
Address: Westfield Fountain Gate, Shop HM, 6-7 Overland Drive, Narre Warren VIC 3805, Australia
Phone: (03) 9704 0288
State: Victoria
City: Narre Warren
Zip Code: 3805


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
This is the worst possible experience of purchasing a necessary family home item. A dining table still not delivered after being paid for in full 7 months ago. Freedom you need to address your issues or not mislead consumers into believing a product will be available within a 12 week period. You ask us to respect your staff. You should reciprocally respect customers and not seek payment when you cannot deliver to your promises. If I could rate zero I would have . So poor!
I was served and helped by a lovely lady called Jacquelyn, she was sweet and helpful and had fantastic customer service. We had a problem and she fixed it for us in under 30 seconds, Couldn't recommend this store or Jacquelyn highly enough. We will definitely be back soon !!!!
Such horrible customer service I paid $314 for a table lamp on November 2022, and I'm still waiting for my delivery to receive.I called more than ten times, the staff in the call centre were insulting, no answer after calling so many times, I've been told it's a third-party problem, not their fault, and they are not taking any responsibility for my order and the money they charged from my account. I don't even have no idea who the third party is On my last call, the staff member hangs up the phone on me which was the most horrible customer service experience I've ever had in Australia. STILL WAITING FOR MY ORDER⁉⁉⁉
Absolutely love freedom especially there sales ,great quality stuff ,and everything is tasteful in this shop but expensive,so be prepared for that ,but worth it ,there cushions are amazing
Same terrible experience as other reviews here. We ordered our couch on the 9th of December 2021 and it still hasn't arrived. At the moment we are told it will arrive on the 20th of July this year over 6 months, but we have already recieved over 5-6 delay notifications and aren't convinced we will get our couch by July. Every time we have called or visited the store we are told the store manager is in a meeting and the store staff we have spoken to have been extremely rude. We were told to email the help centre but all they offered us was 25% off for the next purchase as if we will ever be shopping here again. When we called the store on one occasion a staff member tried to convince us to pay the remaining amount, because 'maybe its at the warehouse but they havent notified you because you haven't fully paid' - this was in March. They have refused to refund our deposit and we have had to seek advice from consumer affairs to make a formal complaint. Reading other reviews on here has made us wish we checked them earlier as we never would have bought from here.
Please don’t buy furniture from here, it took 7 months to receive my couch. Not only that, but they offered me complimentary delivery and store credit to convince me not to cancel my order, but then made us pick up the order and have not yet been able to honour the store credit. There was very little communication on the delays, and I received conflicting information each time I called them.
Staff are very helpful and friendly. Happy with quality of the items purchased
Just wanted to write a review about Nerissa! She was so lovely and helpful. She was super informative and knowledgeable, not pushy and super understanding! Great customer service :
Very poor customer service @ Freedom Fountain Gate from Management. I was lucky that Christina took over the phone call. Found it easier to deal with her & explain the issue. I will definitely not shop at Freedom Fountain Gate from now on. I've always had a better customer service experience @ Freedom Frankston.
Horrible customer service, horrible experience. No one returned my calls, no follow up, several notes were left for the manager however I did not receive a call back. Manager was extremely rude to me on the phone. After my item is delivered I will NO longer by buying from Freedom. For the money you spend here you should be made to feel welcome, staff should be polite and helpful. I would not recommend this store to anyone.
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