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Flight Centre

  1. Christchurch
  2. Christchurch Travel Agency

Reviews, get directions and contact details for Flight Centre

Flight Centre
"As part of New Zealand's most prominent travel agency, Flight Centre Riccarton Mall is where travel dreams come true. Our experienced Travel Experts can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Please visit our website, call us or visit us in store for more information."
Address: 1 Radcliffe Rd, Belfast, Christchurch 8051, New Zealand
Phone: 0800 359 667
State: Canterbury
City: Christchurch
Zip Code: 8051


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Great service from Chris at Flight Centre Riccarton. Not only did he help plan out our trip and deal with my immensely specific requests but he advised a great itinerary and got us an awesome deal on flights. We had an amazing trip. We had a snafu with the rooms booked for fewer people than were in our party via a third party Flight Centre use and Chris was awesome at mediating this issue and securing us a refund. He was always friendly and mindful of our time and I really appreciated how he made a stressful situation with the rooms a lot less stressful from afar.
Pretty average service. 2 days in a no acknowledgement when you walk in the door. Too busy on their phones and computers to even say "welcome, take a seat - we will be with you soon" whilst serving no one might I add just sitting ignoring you and the other 10 people waiting to be seen with alot of confusion from customers on what to do. Once we Sat down with a representative she was efficient and helpful also very friendly and knowledgeable. Maybe a bit of practice in acknowledgement of customers when they arrive would be good.
No help with virgin credit told to do it myself and they're the ones who did bookings. So yes I emailed as per their comment to email them and got a reply. In my email I asked if they could help as we still needed to get to Australia to use our credits. This wasn't even mentioned from them so yet again disappointed with service so won't be dealing with them again. Looking forward to dealing with house of travel in the near future
Our travel agent was Charlotte at Riccarton Flight Centre and we are so grateful for all the work she put into our long awaited family holiday to make it a memorable trip. Everything we wanted to do on the trip was no problem for her, all our flights were no hassle and she was always just a quick email away with any queries we had. Would recommend Charlotte to anyone.
Went in there 5:10 pm to book a holiday. Told us that they were closed. Doors half down at this time tho hours advertised as closing at 6 pm. When I pointed this out she argued that they were winding down to close. Customer service non existent, so customers left to go elsewhere!!! Won’t be back. You need to employ staff who serve customers not self serving.
Poor service. Their helpline doesn't help much about visa requirements. They asked to visit the store but its too crowded and waited for more than half an hour.. their staff is too slow. Sometimes, sorry does not work. And stop saying ppl "thank you for your patience" starting thinking about customers and adding a workforce when you see the need.
Recently, my family of 4 used Flight Centre in Riccarton Mall to book all of our international and domestic flights to and within Australia. Charlotte Asher was our travel agent and is a very knowledgeable and capable agent with a great deal of experience and is clearly very good at her job. Not only did she manage to get better prices for us for our international flights than prices I could find myself, but she also managed to get the price of the domestic flight within Australia inside of our budget which was a huge bonus. Charlotte is very perceptive and made sure she took care when organising our in-flight meals, including accommodations for my strict dietary requirements. Overall we had an extremely positive experience, and the whole process was made very easy by Flight Centre, and in particular, Charlotte who was wonderful.
Would not recommend using flight centre riccarton, once they have your money they have no further interest in you. Customer service haven't got a clue so if you have an emergency don't bother ring there after hour service. Scattered seats throughout the plane and 8 year old granddaughter seat no where near her parents Air zealand came to the rescue, consumers be warned book all you flights and hotels yourself One you can deal with airlines yourself instead of having to go through flight centre to be told nothing we can do.
29th May 2023 had my best travel shop experience in 30+ years at Riccarton Mall with Yana Korenkov and the team organising my international flights. Yana was very personable, genuine and helpful. The team around her were friendly. The store's atmosphere was light and welcoming, which was great for someone like me looking to happy traveling.
Very unprofessional travel agent I ever used in my life... They had done big mistakes in 2014 and ruined my journey and said that wasn't there mistake... After 7 years I have give them another chance and they done same again..that was terrible experience in airport early in the morning.. I just missed the flight with my family.. This is terrible, nasty... Unprofessional travel agent and I wiil never used again.. Not recommended at all.. I'm not joking Don't even try.. But 24 hours customer service lady was really good and helpful... She helped me to sort out the problem.. But that problem should not happen in first place..
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