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Epichealth Medical Clinic Ocean Grove

  2. Ocean Grove-Barwon Heads Hospital
  3. Queenscliff Doctor

Reviews, get directions and contact details for Epichealth Medical Clinic Ocean Grove

Address: 2-20 Kingston Downs Dr, Ocean Grove VIC 3226, Australia
Phone: (03) 5256 2500
State: Victoria
Zip Code: 3226


Opening Hours

Monday: 8:30 AM – 9:00 PM
Tuesday: 8:30 AM – 9:00 PM
Wednesday: 8:30 AM – 9:00 PM
Thursday: 8:30 AM – 9:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 3:00 PM

Update Info

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Reviews
Used to go here growing up and all was fine until I came in a while ago and I was left feeling unhappy. I was unaware of the new change of no bulk billing under 16. So when I got to the front desk I had to pay 81 dollars out of my own pocket and I still! Haven’t gotten the 40 back that I was promised! Even 41 dollars is way too expensive for the service I was given by the doctor!nShe did the bare minimum! She didn’t even listen to me and kept looking at, talking to, and asking the questions to my mother who I don’t live with not even in the same state! and haven’t for a long time. which I had told the doctor from the beginning . I told my mum I didn’t mind whether she sat in or not. nSo my mum obviously wouldn’t know the answers to these questions! It was so rude, when I’d go to answer the questions she’d look back at my mum as if for confirmation. And when she asked if the number on file was still the same one to contact I said no, it was my mums phone number, I said you can change it to mine. When she printed out the referral form a it still had my mothers number on it and b she referred me to private health care even though we told her bulk bill. - I was still unaware of the change to epic health at this time. All my other experiences here were good before this
Went in for a an infection on my upper eye lid as a result of a burn, just wanted some antibiotics. Only made the appointment because there was nothing available at my local Surgery.nnThe Doctor checked my eye, and said she would prescribe antibiotics. She the proceeded to ask family history question re: my Parents, Grand Parents, Siblings. I said the questions were not necessary as this will be a one off appointment at this Surgery. She told me it was important to have this information.nnI felt at the time that she was only trying to extend the appointment and guess what she charged me for an extra long consultation. All I can think now is I hope she enjoys the money if it is that significant for her. She must be feeling the cost of living pressures as well.nnI had a phone call today 4/6/24 from the Practice Manager. She asked me what my concerns were, I said I felt it was self explanatory. She advised me that the Doctor had an obligation to ask the questions she did. I responded by saying that it my family health history had noting to do with the consultation and in addition I had used Epic Health services on multiple occasions and not once had this level of detail been sought.nnI regret not saying to the Practice Manager during our conversation that II was directly approached by Epic Health via email to provide feedback following my consultation. I had no intention of providing feedback until it was sought. I offered my best critique given my experience. I did not ask to be contacted following the feedback and I think it is inappropriate to try and coerce me into making a changes to what I said. If Epic Health is wanting only positive feedback, why not request that in the email.
I have always had the best experience at Epichealth. From a speedy check in from friendly reception staff to the always professional care received by doctors and nursing staff I always leave thinking that I am in the best of hands with these people. You are always treated as a real person at this clinic and a special shout out to the incredibly thorough and caring Dr Tom.
After a small queue at the desk moved on, I checked in and was called into my consultation within 3 minutes. The Dr was thorough in checking my medication history, vaccination status and general health. Great service! Thank you
This business is amazing, I have heard nothing but good things about it. The staff are incredibly helpfuk and polite. The doctors are fantastic and extremely kind and welcoming to everyone. I've had trouble finding a regular GP in the past but Epichealth has become a lifesaver for me. Thank you!
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