Early Settler

We absolutely love our new patio chairs we had been searching for chairs for months they are so comfortable and suit the spot so well. We did have to order them in which only took 10 days. Thank you Lesley for taking the time to get it all sorted we very much appreciated the level of customer service you provided..

This was the worse experience ever! Went in to purchase lamps! It was buy one get one free! Warehouse Clearance…. So purchased 2 sets this was in August, 6 round trips later still don’t have matching pairs! This shop failed to provide any quality assurance it is just a dispatch I should have just ordered direct from China! Would never shop here again!

Almost 2 hour round trip to purchase a door knocker. Was told I had to purchase it online and they would not sell the stock. They said it would be delivered. I explained I live in a rural location and have difficulty with deliver or companies won't deliver..They couldn't care less about it. I left the store. If it was only an online item it should have been clearly srated. Rude and inconsiderate staff member.

Amazing customer service. Did everything in their power to solve my problem. Went way above what was required. Would recommend 100%. Thank you again

Terrible service from all staff except a lady by the name of Chrissy. The other ladies just stood at the desk talking and has no interest in helping anyone in the store.

This is a review of Head Office - Although items are "In Stock" and ordered online you will still have to wait a considerable amount of time before you can collect them from your local store that is unless you are in Melbourne. They don't advise you of any wait times and you have to chase them up yourself. The communication of the company is not great at all and it seems head office does not do well communicating to their stores either. Other furniture companies seem to manage this process really well. I would like to say the staff at Robina hav been lovely and is not a reflection on them at all.

Bought quite a few pieces of furniture here. Really helpful and friendly staff, there to give you some good advice. Reasonable prices, especially when they have a great sale on! Really happy with my new furniture, looks great in my house. Thanks!

I had the unfortunate pleasure of speaking to Annalise who is the manager in Preston. She was blunt and rude and hung up the phone when I ask how is my daughter suppose to carry the furniture into per place alone. She said that this has nothing to do with her store and that is a different department , which is the delivery , online department . Thank you for pushing the buck , instead of guiding and advising correctly , the best thing is to show no interest in assisting !The amount of empathy and compassion is clearly lacking in these times. I suppose I made a mistake choosing to buy from such a store which employs people who can't answer questions and the simplest solution is hanging up. I sincerely wish I had chosen a better store to spend $2000 for a sofa !!

Really poor service. Will never go back. Much better service from James Lane at Helensvale.

Nice display of products, staff happy to assist where required. A good array of products to choose from