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Department of Transport and Main Roads Customer Service Centre

  1. Toowoomba
  2. Gowrie Junction Local Government Office
  3. Toowoomba Local Government Office

Reviews, get directions and contact details for Department of Transport and Main Roads Customer Service Centre

Department of Transport and Main Roads Customer Service Centre
Address: Corner Of Yaldwyn Street &, Warwick St, Toowoomba QLD 4350, Australia
Phone: 13 23 80
State: Queensland
City: Toowoomba
Zip Code: 4350


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
Apart from the difficulty of booking a practical driving test appointment, all the other services were good and acceptable.nnThe staff were respectful and helpful, and the driving examiner was also professional, respectful, and fair during the test.nOverall, I had a positive experience with TMR. :
Jon at counter 5 was brilliant with his customer service. He made the whole process painless and was a joy to deal with.nnBrent and Karen
A very Positive Experience today. My Mum Surrendering Her 60 year old license today.... due to advancing Dementia. Extremely tough for her.nA huge shout out to Jon who assisted us with the process. The level of Care, Respect and Patience meant the world to me and my Mum at this incredibly life changing event. The difference could have been so different. He went beyond. Thank you!
Limited parking but that's OK, parked on street. Took number and 20 minutes wait then lovely lady took photo and issued new licence. Painless. Good for 5 years.
I have visited the Harristown Transport Centre multiple times and unfortunately experienced repeated delays and confusing, sometimes disrespectful responses. I noticed that staff have very limited knowledge regarding basic information about overseas licences and NAATI translated documents.nAs a non-native English speaker, I want to clarify that I do understand what I hear. Each time I tried to correct or clarify information — for example, by explaining what another centre had told me — I was often dismissed, with staff claiming I had misunderstood. On one occasion, I was even told that my notarised translation was invalid and fake right before my test which made me very nervous. This is unreasonable considering it was signed and stamped professionally two years ago.nI also observed that test centres in other cities allow in-person booking for holders of overseas licences, since they cannot book online themselves. Unfortunately, Harristown Centre does not provide this service.nI strongly encourage the centre to provide basic training to staff on the handling of overseas licences, notarised translations, and available booking procedures. Australia is a multicultural, migrant-friendly country, and accurate information and respectful communication are essential for all customers.
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