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Reviews, get directions and contact details for Country Road

Address: Sylvia Park Shopping Centre, 286 Mt Wellington Highway, Mount Wellington, Mt Wellington 1060, New Zealand
Phone: 09-912 1204
State: Auckland
City: Mt Wellington
Zip Code: 1060


Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM


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Reviews
Bad service. Old lady at register said our spend of $270 would count towards a voucher to spend later and if we used the current voucher on the account it would not affect this. We believed her since we assumed she must be a senior staff member. She neglected to inform us once the voucher was applied it was irreversible and when we asked to not apply any voucher, it was too late. She was quite rude and offered no solution or apology other than “oops”. Left a sour taste in our mouths after this experience and it seems as if she actually had no idea what she was doing whilst maintaining a snobby fake friendly persona.
Quality clothing, a lot of variety in length of jumpers, jackets, plenty of pants in light and dark colours, red influences throughout the clothing range for the upcoming winter season. The staff were friendly helpful and plenty of them available which is such a nice customer experience. The shop interior is well lit and bright and inviting. There is a section for childrens clothing and home interiors at the back of the store. They also have an online store. Mobility access is good for those that need it.
The customer service at Sylvia was disappointing, let me just point out how snobby the workers are. They do not greet customers, it was hard to tell who the staff was. However the stock and range of products were excellent. I suggest just shopping online lol.
Came into the store on a Sunday looking for a gift for my daughter. A blonde girl with glasses helped me - she was conversational and very efficient in finding me a tote bag. My daughter loves it, will be shopping here again.
The staff were amazing in helping a kinda frumpy guy with a weird shaped body find some new work pants when other stores weren't interested. Dan who helped me out and the team as a whole are friendly and easy to talk to. Great store.
Good mix of clothing for men, women and kids, bags and accessories and homeware. Everything was beautiful.
Does this store ever pick up their phone? The customer service is shocking, never once had help here. Staff dont know what products they sell, and overheard the manager telling her staff member he was making her ‘look bad’ for asking questions. Makes me not want to shop here because you are all so incompetent.
Mens clothing selection is very limited. Also, no variety of sizes. They don't seem to restock very often.
Very disappointed purchased mans holdall as Birthday presant for son in law assistant brought one from back office nicely packed ready to post to UK bag received loved it but still had security tag attached. Great
Great example of a Country Road store providing a bit of everything. Has Womens, Men's, homeware, accessories and childrens ranges. Friendly and helpful staff. They have a bit of everything but probably the best range is homeware and childrens. Newmarket has a better mens and women's full range of styles.
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