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Reviews, get directions and contact details for Compass Asset Management

About

Our close knit property management team is led by owners and directors Tracey Blunt and Elisha McDonald.

Story

Tracey Blunt's expertise as a Senior Property Manager is well known throughout the Gold Coast and Queensland.

The REIQ awarded Tracey first place as Gold Coast Property Manager of the Year in 2000 and Queensland Property Manager of the Year in 2001. Her work ethic of going the extra mile for her clients also saw her win second place for both these awards in 2002.

As a senior property manager with over 19 years experience in the property management industry, her skill and professionalism is focused on providing both landlord and tenant clients with a highly personalised and efficient property management service.

Her extensive experience at all levels in property management enables her to provide valuable advice to clients.

Elisha McDonald started her real estate career in general sales covering Surfers Paradise and surrounds.

Two years into this, she expanded her knowledge of the industry by spending a further 8 years in various Project Marketing/Client Relations roles with both public and private development companies.

Elisha's breadth of hand-on industry experience makes sure that both Compass Asset Management landlords and tenants are guaranteed an exceptional level of customer service.

Our Head Office team is constantly growing and each member is an expert in their core roles. All staff attend structured and on-going development programs to ensure their knowledge and skills are always at the peak of the industry.

We also have experienced Leasing Managers locally based in all of our service locations. These important members of our team have extensive contacts in the local business industry to ensure that our properties are leased efficiently in these regional & coastal centers.

We take a proactive approach to the assets we look after. We’re not interested in just managing properties, we want to give you peace of mind. We keep you briefed on the things you need to be aware of, and take care of all the details for you. You can rely on us 100% to get what needs to be done, done, and done well - without you having to worry about it. Thats our guarantee to you.

Address: 1/62 Siganto Dr, Helensvale QLD 4212, Australia
Phone: (07) 5502 9993
ua.moc.massapmoc@noitpecer
State: Queensland
Zip Code: 4212


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
Compass Asset Management has been looking after my rental properties for nearly seven years. They are without peer and I would have no hesitation recommending them to anyone.
7 years ago (19-12-2017)
If you live in Hervey Bay, DO NOT rent a property with this agency, they were so poorly managed and have so many change overs. I had more then 3 staff members contacting me via text, phone and email for the same thing, on the same day even days after id spoken to someone, no communication between staff and each person gave you a different answer. Any repairs took months to have fixed as they are out of town and most of their trades people are from Brisbane etc, had a 6 week wait on having our garage door repair, that fell out of the ceiling and could have seriouly injured one of us? Still covered by warranty, we ended up paying to have it fixed ourselves so we could actually close it... I wish i had of read some reviews prior as would not have even looked at their property's. Including the highest rent in hervey bay, the same payed for an executive home here and charging for water also. Most houses are still tenant pays excess not full water.... it was a very expensive lesson.Do not get caught out with these guys. And the owners of these properties should think twice about this agency managing their investment..
7 years ago (13-12-2017)
In response to the scathing reviews from a couple of disgruntled tenants, my wife and I would like to say that as landlords, our experience with the girls at Compass has been nothing short of fabulous. They have a dedicated, committed, hard working and friendly team, who have not only sourced and looked after a fabulous tenant for us, but followed through with wonderful service, allowing us to take a step back from the emotional side of owning and looking after a property. We have no hesitation in recommending this property management company - their many years of experience looking after both tenants and landlords within in this industry, is very evident.
8 years ago (11-04-2017)
I have also been a tenant at Compass and have nothing but praise for the staff there.Not only did they attend to the many maintenance issues at my house quickly & professionally, they were great to deal with when I vacated. They even went out of their way to try and find me another house. I would definitely rent through them again !!
8 years ago (16-03-2017)
I have been a renter for around 20years. I have always treated properties I have rented with the utmost care and respect. I have always received full bond returns up until my experience with Compass Asset Management. This company were difficult to deal with on many levels. I must have dealt with at least 6 different people from the agency throughout my tenancy. I would not recommend this company to any renter. I feel they take care of property owners but they are very black and white, non-personal, and will rattle off legislation when it comes to questioning or appealing their decisions. I was in a break lease situation due to work changes and needing to relocate. Even though the new lease had not commenced, and a new tenant was found within a week of advertising, Compass Asset Management did not take my circumstances into account at all, even after (as recommended by the RTA) I appealed for a mutual agreement. Long story short, I would not recommend this agency to any potential renter. Much stress, financial strain and frustration was caused in my dealings with this rental agency. I rate Compass Asset Management no stars but I had to put at least one to be able to post this review. Steer clear
8 years ago (08-02-2017)
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