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Commonwealth Bank

  1. Craigieburn
  2. Craigieburn Bank
  3. Craigieburn Finance

Reviews, get directions and contact details for Commonwealth Bank

"Saturdays: This branch is open and offers limited services on Saturdays. Our tellers, coin count machine, and foreign exchange services are only available on weekdays."
Address: Craigieburn Rd & Hanson Rd, Craigieburn VIC 3064, Australia
Phone: 13 22 21
State: Victoria
City: Craigieburn
Zip Code: 3064


Opening Hours

Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 9:30 AM – 4:00 PM
Thursday: 9:30 AM – 4:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
I wish I can put a zero, I don’t usually do reviews but a lady that served me today was so rude, Bad customer service with eye rolling and attitude. Don’t work if you’re not bothered to serve and treat your customers equally we are all human be humble! Just remember the way you treated me you will be treated back by others one day and taste the same medicine, Karma exists.
Drove from Romsey after confirming with a staff member that coin machine was available. Machine takes card, and does precisely nothing. Absolutely livid! Who do I send invoice for my petrol to? Please advise.
My partner and I went to the branch this morning and I'm extremely disappointed by 1. Customer service - the people were rude and did not take the time to explain the process as we entered. 2. Wait time - we waited for an hour before we were seen. What made me upset was there was a couple that came after we did and they were seen first over the three other people waiting. The three people in front of that couple were people of colour with ethnic names and the couple that was seen was a white couple which says a lot to me about how they treat people of colour. 3. The person that assisted us was extremely rude, cold and short with us. I dealt with this however he didn't even end up doing his job correctly and now I have to revisit the branch due to his incompetence. This bank is not worth the visit and I have definitely made a formal complaint for the incompetence exhibited today.
Custimer service are very rude unpulite to older people knot happy at all thay mack you feel very emberast thay dont know hou to help thay dont need to work in a place like that they need to go back to school.
My 15 year old son went in to open an account today and the guy that served him was extremely rude and acted as if my son was a huge bother, but as soon as I walked in his tune had changed and all of a sudden became friendly, my son was quite shocked to see his attitude shift as soon as I walked in. If they are customer service they surely make you feel as if your a bother to them.
Jo, Kylie, and Ada were very helpful even if it was already beyond their working works. We were served with excellent customer service added with a friendly chat at the end.
Worse branch, waiting for an hour to reach the customer service person, looks don’t have staff members, looks worse management team
The service is very bad, the staff is always intolerant and the wait is very bad. The worst branch in Australia
Never in 10 years I went to a bank and I was assisted. Customer services elderly ladies quickly try to come to you while you are in the queue waiting and try to get rid of you as quickly as they approach you by asking you to resolve your issues online. They just try to minimise their work. I am wondering when people like us are going to wake up to realise why we even have to stand in some queues when we should be treated like partners not like their slaves. Banks are using our money for their own growth and in return gives nothing back to the least not even the services of withdrawing our own money as I was locked out of my own account when I refused to answer their staff Victoria upon her asking why and where will I use my own money I came to withdraw which was mere $10,000 when actually I needed $50,000 that day but guess I couldn't withdraw my own money as she refused after I chose not to answer her saying it's none of the bank business. They even steal your ID as I have a case running against them which is still with AFCA because they are all corrupted. I lost $44,000 by online fraud theft probably done by themselves as they didn't bother to even investigate the case to binance and as per my homework they are probably hiring these organisations to do the scam providing them all the access to our data. So this bank is not far away from the news headlights of online frauds and scams which probably is happening on low key ATM. It's time to start using the cash which is also the currency and as well as white money. These banks make it look like all money deposit in their accounts is white which is untrue because any currency is white unless it's proven it's not so the era is changing so does the online culture which is to stop using any cards and online transactions or risk yourself because they are going to get close sooner or later and run away just as some of the foreign bank declared bankruptcy. happebecausemencouraging customers to provide all the accounts related details, password and security questions everytime you call themI am thinking of changing my bank as online it took me 2 hrs but still noone picked up. This Branch need it get its act together and hire staff who works.
Worst Branch I have ever come across in my life, poor and rude customer service skills, unprofessional, this branch needs to retrain staffs on customer service skills and communication body language, communication skills, team work, language skills, facial expressions basically everything.
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