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Commonwealth Bank

  1. Doncaster
  2. Lower Templestowe Finance
  3. Doncaster East Bank

Reviews, get directions and contact details for Commonwealth Bank

Address: Westfield Doncaster, 76/618 Doncaster Rd, Doncaster VIC 3108, Australia
Phone: (03) 9848 3322
State: Victoria
City: Doncaster
Zip Code: 3108


Opening Hours

Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 9:30 AM – 4:00 PM
Thursday: 9:30 AM – 4:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: 9:30 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
Not very understanding staff here and very unfriendly. More keen to get you to do anything possible via the ATM instead of dealing with them.
7 years ago (26-01-2018)
I use and rely on the deposit ATM at this branch regularly for business and personal finances. The ATM has retained my bank card twice, shut down and retained my deposit cash once and retained my partners card once in the space of 8 months. I fully understand that errors occur with technology but with this happening to us so often, I am sure we are not the only customers effected by this. In regards to the rectification of each issue, bank cards took a week to arrive which is standard. However, the staff were very unapologetic and offered no further investigation into the faulty machine or assistance to re arrange direct debits, retrieve a new card aside from "get the app". I was assured by the after hours support team that my card would be inside the machine and I could collect it the next day however, the card was not there and I was told "maybe someone else took it and hopefully destroyed it".. how is that an acceptable outcome? No offer to check if the card had been used or anything. In regards to the refund of my deposit, it took over the 28 days to arrive to my account and I received no notification or contact advising it had been returned (as per my specific request to the staff member on the case) and then the dollar amount of my deposit that was retained by the machine was unable to be confirmed and it was dependant on how much other customers were short? So unacceptable and unprofessional. Come on guys, you are a bank! You are in control of peoples livelihood and when your staff are not thorough and your machines are faulty it causes stress and chaos for your customers. I bank with 3 other banks and I have never had any issues remotely as frustrating as this especially in this short period of time. I have also held my Commonwealth account for over 15 years and have only had these issues at the Doncaster branch deposit ATM - I feel like that is reason enough to look into what is causing your business disservice.
8 years ago (15-12-2016)
Long term customer, very happy with the service given, but extremely disappointed in the funding given to projects supporting fossil fuel. Coal projects are not the right direction for our future, so stop funding them now, PLEASE.
8 years ago (15-06-2017)
In desperate need of a second cash deposit atm. Half the time it is full and not accepting deposits or there is a huge line.
7 years ago (09-07-2017)
Whenever I visited the branch to get some coins, the amount is always shorter than my order. I ordered $200 for 20 cents coins, I counted all the coins, the amount was only $198. It was third time. Good service though.
8 years ago (10-12-2016)
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