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Reviews, get directions and contact details for Commonwealth Bank

Address: 333 Whitehorse Rd, Balwyn VIC 3103, Australia
Phone: (03) 9836 0122
State: Victoria
City: Balwyn
Zip Code: 3103


Opening Hours

Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 9:30 AM – 4:00 PM
Thursday: 9:30 AM – 4:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
The staff at this branch are hopeless. We went in on Monday at 3 PM to do a bank guarantee, and they were chatting at their desks. Maybe they saw it was close to the end of the day and didn’t want to stay late, so they told me to come back early the next day. Today I called, and they said they're fully booked this week and don’t have time to do it, suggesting I go to another branch. I can’t understand why a routine banking service can’t be done within a week. I really think there’s a problem with this bank. I called another branch, and their staff told me I could come any time or book an appointment. I would appreciate it if the manager of the Balwyn branch could reflect on how they are providing service to their customers.
The staff especially Anne have been so helpful, quick and knowledgeable. I have had nothing but good service for a small branch. It is much better than what other banks offer.
The Balwyn North branch had exceptional customer service, someone at the door to greet you and direct you where to go. They even knew my name. The has NOT been my experience at the Balwyn Branch. Difficult to find any staff and the staff at the teller when unable to answer questions about their services informed me to go to Camberwell as they’re a bigger branch. Poor experience.
Change machine broken 3 different times I've tried to use it
Been a customer of Com Bank for 40 plus years and wanted the staff to action a transfer and was told it was going to cost $30.00. Absolute joke and not the first time I've experienced this attitude and disrespect by the staff at this branch. They're simply not worthy of my business and will be considering to move to another institution...
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