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Reviews, get directions and contact details for Clubb Coolum Beach Resort

Clubb Coolum Beach Resort
Address: 1740 David Low Way, Coolum Beach QLD 4573, Australia
Phone: (07) 5446 3888
State: Queensland
City: Coolum Beach
Zip Code: 4573


Opening Hours

Monday: 8:00 AM – 5:00 AM
Tuesday: 8:00 AM – 5:00 AM
Wednesday: 8:00 AM – 5:00 AM
Thursday: 8:00 AM – 5:00 AM
Friday: 8:00 AM – 5:00 AM
Saturday: 8:00 AM – 5:00 AM
Sunday: 8:00 AM – 1:00 PM


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Reviews
To begin this review, I shall inform the company that it is illegal to not have a manager onsite at all times, and staff telling customers there is not one manager on-site is a downright lie and deceitful behaviour and actions towards customers will be taken further with legal avenues.nnI had booked a room online, requesting if possible, to have a view/bath, as it is my partner and my anniversary and we had not been able to get away earlier as son was sick in hospital and I am trying to surprise my partner also. Had a call the morning after from MICHELLE, who was blatantly rude , abusive , deceitful and inconsiderate, to the point of plain disrespectful, stating ‘that is not the room you booked’. I said, well I did not know this and I’m happy to pay to upgrade to at least a view, and I also said, you get cancellations daily and I have always found every other accommodation over thirty years of travelling, to be accommodating and not ONCE have I been told outright ‘no we do not and you cannot have a different room’ Michelle also stated quote ‘I’ve never heard of that before’ when I stated upgrades and cancellations and how other resorts always say ‘absolutely we will contact you during the week if we get one and or upgrade if we can etc’ and Michelle also quotes ‘I’m new’.nWell Michelle, you might need to find a new job because your customer service is disgusting and I will be asking for a refund tomorrow with the manager as I refuse to stay somewhere to be treated rudely and disrespectfully by a staff member who does not know how to talk to or handle customers AT ALL.nI have sent emails and called to be constantly ignored by MICHELE, please check your emails management, and I will continue to send them as no doubt MICHELLE is deleting them.nAbsolutely completely unacceptable and also that MICHELLE, is quoting ‘there is not one person here who is a manager that I will put you through to’ condescending, rude , ignorant and I am contacting the hotels association as well as well posting on trip advisor and ALL OTHER PLATFORMS.
Stayed in a 2 bed apartment which was comfortable, spotlessly clean, had everything you need and a fabulous view of the ocean. Ladies on reception were a delight and we would definitely stay again.
Having dealt with Michelle at front desk, I will never ever stay or book this accomodation ever again.nShe is rude, condescending, unhelpful, nasty , unprofessional and abusive towards customers, not just ourselves however we also witnessed her being rude to other customers at our stay.nMichelle needs to go as she is detrimental to the bookings at this hotel, and this accommodation needs to get staff that actually have customer service experience and know how to talk to customers and help them instead of being disrespectful rude and condescending.nDO NOT BOOK THIS ACCOMMODATION OR YOU WILL REGRET IT.
Modern and clean rooms. Breathtaking views from balcony. We watched sunset every evening from the balcony. A full kitchen with coffee, tea and milk. DVD player with old movies DVDs . Enjoyed watching some 90s movies. Everything accessible. An Indian restaurant in the building.
We stayed in a really lovely apartment at Clubb Coolum Beach Resort. It was the first time we stayed here and we would love to come back again. The 2 bedroom, 2 bathroom apartment was so spacious, well appointed and comfortable, with a lovely balcony and an amazingly fantastic view. The location can't be beaten with the surf beach directly opposite and a short walk to the shopping strip.nThe reception staff were super friendly and helpful.nWhen holidaying up here from Melbourne, we have stayed in Noosaville in the past and had to drive to the beach to swim, so the location of this complex is perfect with the beach just across the road. We can't wait to come back!
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