Chemist Warehouse

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Address: 1/34 Coonan St, Indooroopilly QLD 4068, Australia

Phone: (07) 3720 0511

Website

State: Queensland

City: Indooroopilly

Zip Code: 4068

Opening Hours

Monday: 7:00 AM – 10:00 PM
Tuesday: 7:00 AM – 10:00 PM
Wednesday: 7:00 AM – 10:00 PM
Thursday: 7:00 AM – 10:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 8:00 AM – 6:00 PM

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Reviews

I went there just 5 minutes before closing, but the chemist and the other staff members helped me to refill my prescriptions happily and they did it very quickly as well. Thanks and appreciate the positive attitude of  the staff.

Friendly staff, lots of stock.nI had a good experience yesterday. Cheryl at the back counter helped me collect a list of medications. She was patient and friendly. The wait time was short which was a bonus.nThank you Cheryl.

To Doctor Keith, you seem like having a bad day. Thanks for the vaccine, but you weren’t gonna tell off your customer.nnYeah, that vaccination was incredibly painful. The doctor mentioned I was tensing my arm, but I didn’t feel like I was. Sure, I’ve been under work stress lately, but that’s not something I can control. Why would the doctor blame me for tensing my arm because of stress? Throughout the whole ordeal, he had a stern expression, and honestly, I’m upset about it. Afterward, he abruptly instructed me to wait for 15 minutes. “OUTSIDE, NOT HERE!” Should I even thank him for that? What the heck?

Special thanks to Nima who served us today and went above and beyond to find the right fragrance for my son's birthday gift. He gave great advice, we sprayed so many different fragrances and narrowed down to the perfect one. Such fabulous customer service. Hopefully he gets recognition for the brilliant rapport he has with customers. Thanks Nima!

A Tale of Two Pharmacies:nnA chronicle of my 13-year sojourn with this local chemist has been akin to traversing the spectrum of emotion. It is as if the pharmacist had put together a cocktail of antidepressants: some days, they could lift you up to the sky; others, they would let you fall into the abyss.nnPicture a diamond in the rough; the chemist sits nestled within an iconic neighbourhood enclave. Its price tags might as well have been on a perpetual discount spree – always competitive, frequently unbeatable. The waiting period, however, is more akin to a game of Russian roulette: it could be a lightning-fast transaction or a prolonged episode of waiting that would test the patience of a saint. The deciding factor? The disposition of the staff on duty rather than the volume of patrons.nnThe linchpin in this tale of highs and lows is, indeed, the ensemble of staff. There's one gleaming beacon amidst them who knows me by name and greets my ever-growing list of prescriptions with a warm, welcoming smile. Her infectious charm is what has kept me tethered to this place for over a decade.nnRegrettably, such remarkable individuals are few and far between. The rest, in their mildest form, oscillate between indifference and a near-ignorance of customer service etiquette. Their approach towards the clientele leaves a bitter taste that lingers far longer than any prescribed medicine.nnAt its heart, a pharmacy should be a harbour of convenience and compassion, brimming with a congenial, knowledgeable team. Alas, this chemist, more often than not, fails to live up to this ideal, turning each visit into a game of chance. It's a pity because this could be a beacon of community service if only the staff's behaviour wasn't as erratic as a polygraph test.nnReliability is the cornerstone of any good pharmacy experience. We yearn for a place that consistently greets us with open arms, not one where each visit feels like spinning a roulette wheel.nnIn the interim, I find myself silently praying to have my prescriptions filled by the shining star amidst them. The prime location and unbeatable prices certainly make it a desirable spot for health-related needs, yet the inconsistency in service hampers its potential.nnBut fret not; hope is far from lost.nnA few targeted interventions by the management could rapidly elevate this pharmacy to be the talk of the town.nnHere's my prescription for success:n1. Invest in empathy training for the staff.n2. Infuse the environment with a more welcoming and friendly ambience.n3. Regularly acknowledge and reward staff for going above and beyond in providing exceptional customer service.nnWith some dedication and effort, there lies a gem waiting to be unearthed. After all, a pharmacy isn't just about the medicines it sells but the community it heals.

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