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Caltex

  1. Diamond Creek
  2. Diamond Creek Convenience Store

Reviews, get directions and contact details for Caltex

Address: 103 Main Hurstbridge Rd, Diamond Creek VIC 3089, Australia
Phone: (03) 9438 5740
State: Victoria
City: Diamond Creek
Zip Code: 3089


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
I used my fuel card, which I have been using for several years without any issues. On this occasion, I filled fuel and also purchased a coffee and a banana bread. I was then told that there was a discount applied and that the transaction could not be processed with my card. This has never happened before, and the staff were unable to cancel or remove the discount for me.nnWhat made the situation worse was the behaviour of one of your staff members. He was extremely rude, dismissive, and spoke to me in a very unprofessional manner. Instead of trying to assist or explain the situation properly, he simply told me that I “cannot cancel” and “cannot pay,” with no intention to help.nnI have always paid for my items, and even this time, I paid for the coffee despite the inconvenience.nnI am disappointed that staff members who are inexperienced and unable to handle simple issues are allowed to represent your business, especially when they speak to customers disrespectfully.nnI kindly request that this matter be investigated and that appropriate training or action is taken to ensure this kind of behaviour does not happen again.nn
8.00pm daylight saving time having the night window sign up while its still daytime essentially while it's pouring torrential rain isn't good enough.nJust wanted a drink but am expected to stand out in a storm? Poor customer service.
Worst petrol station I’ve ever visited. The Indian lady inside was unbelievably rude and arrogant. I asked politely to use the toilet, but she refused and said I had to buy something first. What kind of pathetic policy is that? This place is a disgrace to the Ampol name. No sense of decency or customer service. Filthy attitude, zero respect for people. Avoid this place completely, it doesn’t even deserve one star.
Terrible experience at this Ampol. I just stopped to use the toilet, but it was locked. The Indian lady inside was rude and arrogant. She told me to buy something first if I wanted to use the toilet. That’s ridiculous and disgraceful for a petrol station. No basic manners, no customer service, no respect. Absolute shame for a place that calls itself a service station. I’ll never stop here again.
Went to fuel up today at early morning. The woman serving at the counter was very rude. Treated us very badly when we asked about rewards card. We were talking to her very politely but she was very very rude. When we asked her why is she rude towards us, she replied to mind our own business. Seriously!?! Should we start our day like this? Seriously disappointing!!!
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