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Bunnings Hawthorn

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Reviews, get directions and contact details for Bunnings Hawthorn

Bunnings Hawthorn
Address: 230 Burwood Rd, Hawthorn VIC 3122, Australia
Phone: (03) 8862 9500
State: Victoria
City: Hawthorn
Zip Code: 3122


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM

Update Info

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Reviews
I was extremely disappointed with my experience at Bunnings Hawthorn today.nnWhen it was my turn at the checkout, the young blonde cashier displayed a noticeably unfriendly, impatient, and dismissive attitude. As a customer who was simply making a purchase, I felt unwelcome and uncomfortable throughout the interaction.nnWhat I found particularly offensive was the way my change was returned. Rather than handing the coins to me respectfully, she tossed them onto the counter. This behaviour felt disrespectful, unprofessional, and demeaning.nnEvery customer deserves to be treated with courtesy, professionalism, and respect. While I cannot know the reason for her behaviour, the interaction left me feeling unfairly treated and gave me the impression that I was not being afforded the same level of respect as other customers.nnI hope management takes this matter seriously and provides additional customer service training to its staff. No customer should leave feeling disrespected, offended, or unwelcome. This experience was deeply disappointing and fell far below the standard I would expect from Bunnings.
I had a very disappointing experience returning a rental van at Bunnings Warehouse on March 8 at 8:00 am.nnI rented a van the day before and arrived exactly on time to return it and avoid extra charges. Charlie, the staff member assisting me, was doing his best, but he was the only person there so the process was slow.nnDuring the inspection he noticed some “P” letters on the van and asked if they were mine. I explained they were already there when I picked up the van the previous day. At that moment another staff member named Courtney approached and immediately started accusing me in a very rude and confrontational way. She repeatedly said that I was lying, raised her voice, and insisted that she personally received the van the day before and that those letters were not there.nnI calmly suggested that they check the parking cameras to verify the situation. She responded very aggressively saying she would check because she “knew I was lying.”nnAfter waiting around 45 minutes, Charlie received confirmation that I was telling the truth and that everything was fine. Despite this, Courtney never came back to apologize for falsely accusing me.nnBeing delayed was frustrating, but what was truly unacceptable was being called a liar in front of others without any proof. As a frequent Bunnings customer who regularly rents vans and buys materials and tools, I expect to be treated with respect.nnThis situation could have been handled much more professionally.
Just called up to ask a simple question about their van hire service, I was on hold for ages to then get transferred between different departments for 5 minutes until they hung up on me.nn2 stars because in-person I've found their staff to be very helpful.
There is parking available, and there are many plants for sale in the outdoor area.
The messiest Bunnings i have ever been in, had to back out of one aisle that was blocked due to staff leaving products on a square vertical trolley and saw many other aisles with products on the ground impeding access
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