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Brisbane Opal Museum

  1. Windsor
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  3. Brisbane Museum

Reviews, get directions and contact details for Brisbane Opal Museum

Brisbane Opal Museum

About

G'Day!,

My name is Geoff McDonald and I am the opal museum curator and also in charge of the jewellery quality & consistency. We are the largest opal shop

Address: 190/180 Albion Rd, Windsor QLD 4030, Australia
Phone: (07) 3857 7740
State: Queensland
City: Windsor
Zip Code: 4030


Opening Hours

Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: 10:00 AM – 1:00 PM

Update Info

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Reviews
I am so impressed with the quality and craftsmanship of my 9k white gold opal ring. It was a big investment for me, so I took the time to choose my perfect opal and setting. The staff are knowledgeable & highly entertaining!, explaining the different kinds of opals & the type of metal that best protects this precious stone. I was kept updated on the progress & when I collected the ring, it was like sharing a little celebration with the staff. A fab experience from beginning to end. There's such a range of opals & jewellery options that I may end up with my own little collection! Highly recommend
Fraud - stay awaynSold a 925 sterling silver engagement ring as solid 10K white gold.nnMy engagement ring was purchased from Brisbane Opal Museum for $1,396. The original invoice describes it as a “10K White Solid Gold Ring”, but the ring is stamped 925 and is sterling silver.nnIt tarnished and bent so easily that I stopped wearing it approximately 18 months ago. Another jeweller eventually identified the actual metal. The owner then admitted in writing that the ring had been sold as white gold “by mistake”.nnDespite this, he has now confirmed in writing that he refuses a full refund because the ring is no longer in “perfect condition”, claiming that I received three years of use from it. The store had also previously cleaned and serviced this same ring without telling me it was silver.nnI paid for a gold engagement ring and received sterling silver. The owner offered only $700 or a remake, but after this experience I have no trust in either the business or its jewellery work.nnPhotos of the original invoice, 925 hallmark, ring and correspondence are attached.nnUpdate: I just can't believe how the owner can so lightly say it was just an error. THEY SOLD ME A SILVER RING AS GOLD! THIS iS DISGUSTING! How anyone can trust this business? Remake? Seriously? $700 so I could keep it? I don't want to keep anything from your fraud scam shop! I only wore it 1,5 years out of 3, and during this period the ring was serviced in your shop because it bent and tarnished very quickly. After the service it bent and tarnished again. Obviously, because it's silver! And they didn't even tell it to me when they serviced it! How it's an honest mistake? It's purposeful deceiving! I have real golden jewellery from my home country, it's decades old, it's never been profesionally cleaned, but it's in perfect condition. This what I expected when I bought this ring. But it's just a peace of shit. Now how can I even trust now that the diamonds on it and the opal are genuine, too?
This is my second time buying from Australian Opal Jewellery, so I feel like I can honestly say they are a store you can trust.nnUnfortunately, my parcel ran into delivery issues with Australia Post, which was completely outside the store’s control. Even so, the team kept following up with Australia Post, replied to all of my emails, and genuinely tried their best to help me every step of the way.nnA big thank you to Geoff McDonald, Susie, Stefanie, and the whole team. You could really tell they cared and wanted to help, instead of simply saying, “It’s the courier’s problem.”nnThis experience actually made me trust the store even more. I had a great experience with my first purchase, and this time their customer service really impressed me.nnI’ll definitely be back for more beautiful opals in the future, and I’ll happily recommend Australian Opal Jewellery to my family and friends.nnThank you again, and I wish your team all the best!
What an absolute gem of a find pun fully intended! I wasn't expecting much walking in, but the Brisbane Opal Museum completely exceeded my expectations and ended up being one of the highlights of my trip.nnFrom the moment I walked in, the staff were incredibly warm and welcoming. They gave me a great introduction to opals before I even got into the museum itself, and once inside, I was blown away by how much there was to learn. The displays walk you through how opals actually form geologically, the different types I had no idea there were so many variations — black opal, boulder opal, crystal opal, and more, and you get to see everything from rough, unpolished rock all the way through to finished, sparkling jewellery pieces.nnThe absolute highlight for me was watching one of the opal cutters at work. Seeing a plain, unremarkable-looking stone get transformed into this glowing, colourful gem right in front of you is genuinely mesmerizing — I could have watched it for hours. The staff member doing the cutting was so skilled and happy to explain exactly what they were doing and why, which made it even more fascinating.nnI also really appreciated that there was zero pressure to buy anything. The whole experience felt educational first, retail second — but naturally, after learning so much, I did end up popping into the attached shop, and honestly the prices were fantastic compared to what I'd seen elsewhere. I walked out with a beautiful little piece I'll treasure.nnIt's a small space, so don't expect to spend your whole day there, but what it lacks in size it more than makes up for in quality and passion. Everyone I spoke to clearly loves what they do, and it shows. Plus it's free to get in and nicely air-conditioned, which was a welcome break from the Brisbane heat!nnHighly, highly recommend if you're in Brisbane and even remotely curious about opals — or honestly even if you're not, because you will be by the time you leave. Will definitely be sending friends and family here when they visit. Can't wait to go back!
The museum was a delightful way to take my time looking at opals and different minerals as pretty as the opals are, the dozens of other minerals they have on display are much more interesting to me. There's a bunch of short videos and infographic posters explaining the geological process of how/why Australia in particular, but they include other countries with opal mines has the wealth of opals it does, along with the history of how they came to be discovered and mined, and how they sometimes opalise fossils like Eric the Pliosaur. They also show and explain the splitting, cutting, polishing and setting process that goes into making jewellery out of opal, and you can check out their workshops, too. The ladies there are also incredibly knowledgeable and curious people, in addition to just being very friendly. So if you're like me and enjoy the how/why technical or scientific details, you'll have a good time!
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