BIG W Watergardens

The level of customer service I received Saturday morning was outstanding 6/11/22 she went above and beyond any service my wife and I have ever received at this store.. Lovely girl, thank you Carrie you are an asset to the company. James and Winnie

Extremly poor turnaround time on click and collect orders. By the time they go out and pick up the stock from the floor it's been sold and they don't end up fulfilling the order. It shouldn't take more than a day to do a click and collect order, it should be a few hours to ensure you fulfill the order.

Ebony at the service desk is just amazing and went above and beyond for me. I called up to enquire about a product and the items I needed were on the top shelf in the back and she arranged for someone to get them for me with the auto picker and called me back immediately when it was done.

Went to the $7 plus rack and saw the shorts l wanted and that brand had no prices on their tags. Looked at other brands and they had $10 and $12 on them. Took the ones l wanted and charged $9 each. Talked to the manageress and said this way is direct from head office. Well Big W you are blatantly cheating the public and at this rate you need to close MORE stores.

Easy click and collect location, watch out for the staircase and don't reverse down them.

Not even 1 shopping trolley in bay, when I asked team for trolley; I got told to go Woolworths few doors down to get a shopping trolley. While shopping in there, saw most of the team members on shop floor were using trolley for rubbish or cardboards.

Well Set Out Store, Easy To Find What You Want, Areas Clearly Signed and They Provide Staffed Checkouts As Well As Self Serve

As far as Big W stores go, it was a big one. Everything was there, and well stocked. Plenty of open checkouts made the entire experience fast and efficient. Be sure to visit next time you're at Watergardens.

Shout out to the lovely lady at the ballon counter this morning, I needed a few balloons blown up on the spot, it was no trouble for her and her customer service was excellent. Thank you for making our granddaughters home coming even more special.

Always love going big w Looking for bargains .fairly priced friendly staff nice cool store.

Directions to BIG W Watergardens with public transportation

---