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Bay City Kia

  1. Urraween
  2. Hervey Bay Car Dealer

Reviews, get directions and contact details for Bay City Kia

About

Your Local Nissan Dealer

Address: Boat Harbour Dr & Nissen Street, Urraween QLD 4655, Australia
Phone: (07) 4124 0000
State: Queensland
City: Urraween
Zip Code: 4655


Opening Hours

Monday: 7:15 AM – 5:30 PM
Tuesday: 7:15 AM – 5:30 PM
Wednesday: 7:15 AM – 5:30 PM
Thursday: 7:15 AM – 5:30 PM
Friday: 7:15 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Dave at Bay City Autos Hervey Bay was an amazing help in buying my first brand new car. He found me the car I was interested in straight away and provided me with all the information I needed. Because it was my first time purchasing a brand new car, Dave made made sure I knew everything I needed to know and offered me helpful advice which made it stress free and easy. Can 100% recommend him for anyone wanting to buy a new car.
Went in interested in a second hand car. Was told I needed to negotiate a deal and relevant trade in price on my current car before having a test drive. Are you kidding me! What kind of business are you running here? I'll never buy a car here.
We've had a poor customer experience with Kia and this dealership. Ongoing issues during the life of our car. They have determined that a new engine is required within warranty period. However, after taking an inordinate amount of time to assess, will not honour their warranty.
Bought a new car yesterday after a very professional and well prepared presentation by sales representative Ben. He really was on top of his game.
The customer service we received from Jon Dean when buying our daughter's new Kia was quite exceptional. Jon went way beyond our expectations. making us feel extremely valued and turned the whole process into an absolute pleasure for us all.
Booked car in to get washer bottle replaced as I knew it had a leak and a rattle from behind the dash. Stated I needed a loan car was told I would have one on the day, the day before at 5:00pm they rang left a message to tell me I won’t be getting a loan car said I needed to rebook but they had closed so was left with no option to leave the booking as is. Car was in for half the day before telling me they had to order the part in which I didn't understand as I booked the car in a week before and told them the problem, then charged me to diagnose the problem of a crack in the washer bottle? Which is why I took the car to them in the first place and the same for the rattle in the dash head unit was replaced by KIA by previous owners, so I told them to start their search there, never fixed anything on the day was told to rebook and charged me for what I asked them to fix and label it as labour for diagnosing the problem. Safe to say I won’t be going back if I could give 0 stars I would.
Booked my car I'm for a logbook service via online booking form. Went to the Bay City Kia webpage making sure the booking would not be for Maryborough as I wanted it done at Hervey Bay. After making the booking received a phone call from the Hervey Bay service centre confirming my booking was completed and they would see me on the booked date. Upon calling on my way down the service officer stated that he could not see a booking for me and that I must have booked for the Maryborough centre. As I couldn't remember the exact message I had received confirming the booking I hung up thinking I must have made a mistake. After confirming that the call had been received from the staff at the Hervey Bay office and was confirming the booking and stating they would see me on that day I called the service centre back. After informing the Service Staff member the details of the message received they stated that they could not fit me in they were too busy and. I informed the staff member that I work full time hours 8-5 mon-fri and had taken the day off unpaid to bring the car in for its logbook service, wouldn't have another day off to bring the car back in again for some time which would would mean the car would surpass the kms and be affecting manufacture warranty, and what could be done to compensate or rectify the situation. After a pointless conversation over the phone and a brushed off request to speak to the Service Manager I decide to go to the service centre to speak to the manager face to face. When I arrived I was faced by the same person who I had been speaking to on the phone earlier. He was incredibly rude told me it was entirely my own fault as I must have chosen Maryborough when I made my booking and there was absolutely nothing they could do. The Service officer pulled up the email they received for my booking to show me it had Maryborough on it so I must have selected it. The email included the website I had booked from and I pointed out to the service officer that there is no option to select a location on that site, all the information on the site was for the Hervey Bay office and that this coupled with the confirmation being received from their office not Maryborough would indicate to anyone that the booking has been made with Hervey Bay. After trying the form himself to see if I was telling the truth he then proceeded to tell me the confirmation would have just been saying they received the booking not confirming it was booked in. Luckily for me I had kept the voicemail message and played it to the service officer to hear for himself. I can only assume that the woman who had been the one to make the call to me and leave the message was the person sitting behind this officer with their back to us, as she proceeded to turn around as the message was playing and roll her eyes at the situation. No longer able to argue either of his points as to how it could have been my fault and now additionally confirming that I should have received multiple confirmation text messages that I also didn't get sent, the service office proceeded to inform me that there was absolutely nothing they could do and that it was quote "a shit happens situation". By that point I'm completely gobsmacked at the sheer arrogance and disregard for any responsibility for the fact that due to their mistake I had now not only taken an unpaid day off work for nothing, but also was going to have to take another unpaid day off work to rebook the service AND was going to have to try and do so before the manufacturers warranty became affected, I requested to speak to the Service Manager again. The service officer very rudely informed me that I could not as the service manager was busy and could not speak with me and that like he told me this morning the manager would call me later when he had the time to do so. I'm still waiting for that phone call weeks later... By far the most disgusting customer service I have experienced. And a complaint has been made to Kia regarding the disgusting conduct of its authorised service representative.
Don't expect immediate attention when you walk in the door but excellent service.
Poor customer service. Better avoid.
Poor customer service no response to any form of complaint.
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