Auto Masters Melrose Park

My car was significantly damaged underneath during flash flooding yesterday at Grange. The undercover carriage was torn off due to driving thru a deep body of water on flooded road. There was an intense burning smell and car engine cut out. Called roadside assistance and after inspection was advised car was not to be started or driven so it was towed home. The following day my insurance arranged towing to auto masters for assessment, quoting and repairs. Upon being pulled up onto tow truck we saw the extent of the damage , under carriage cover gone, all torn lining underneath, burnt black bits on exhaust underneath and very loud squealing noise and grinding noise when pushing car closer to tow truck engine not running and hand brake off. Car went to auto masters to quote on repairs and inspect for water damage to brakes , driveline etc. insurance claims dept called them to organise assessor and was told that there was nothing wrong with the car and that it could be driven and no repairs necessary. Insurance claims called me requesting all the photos of the damage that I’d taken and the roadside report and said they were not at all happy with auto masters response and that they were arranging another tow to get it out of there and off to another repairer. I called auto masters and was told the same thing, nothing wrong with the car and the stuff hanging down underneath was wear and tear! I asked about the black burnt stuff , the burning smell and the screeching noise and he hung up on me! Never been so disgusted with service such as this in my life and I know full well they did not check engine or anything else for water damage. I would not recommend anybody ever take their car to these people - the insurance claims department RAA were also so horrified by these people that they said they’d not be recommending them as a repairer and said they were getting car out of there asap. The guy was the manager Rob and said the head mechanic had checked the car - absolute garbage and once I have the assessment carried out by assessor I will be forwarding it to them and pointing out their utter incompetence !! APART from the fact that the car is making horrendous grinding and screeching noises when moved, as well as the fact that the brakes, rods, and everything else needed to be investigated for water intake damage, which wasn’t done, the very obvious torn bumper and bits of stuff hanging out underneath, and the undercarriage cover that was completely torn off and put in my car for them to see, was explained as wear and tear even though the car had been driven through a flooded road with water reaching the top of the wheels which has been all over the news with hundreds of cars damaged requiring repairs I have attached photos of the bare minimum damage to my car that is obvious without even beginning to investigate mechanicals, that they call general wear and tear, stating no repair necessary, along with the photos from the news to show the level of flooding my Mazda 3 was driving through!!…. No need for investigation … really?? INCOMPETENCE AT ITS BEST, COMPLETE WITH RUDE MANAGEMENT, AND THE WORST EXPERIENCE EVER

Tim and the crew diagnosed my car quicker than I expected. I was very happy when they took the time to outline all the options I had before I committed to my repair. Fantastic team and great service. I'll be going there again in the future.Service: Auto engine diagnostic

I would highly recommend. i really feel the difference after my car service. Well done! Thanks to Tim he is very helpful and nice, will surely come back again in the future.Service: General repairs & maintenance

I booked my sons car in for a standard service. The service was done, then came the $2500 extras that they thought had to be fixed immediately. Tyers, headlights, wheel bearings, drive shaft. After paying for the standard service and taking it for a second opinion all that was required was a drive shaft boot replacement and re grease. Trying to overcharge people is not good business. Would not recommend.Services: General repairs & maintenance

Shocking. Avoid at all costs! Had an engine replacement to only have ongoing issues in and out of the workshop to still it being unresolved. Continuously being told it was this and that, trying to get more money out of me. Absolutely lack of respect for women. Poor customer service. Staff management turn over an absolute negative. Literally a new manager every 2-3 months.. if that. I wouldn’t even rate it a 1 star to be honest, even that’s too much.Service: Engine repair

First time taking my car to these guys found them very informative and friendly to deal with nothing was too much trouble will definitely use them again for servicing and maintenance in the future.Service: General repairs & maintenance

Diagnosed suspension issues with my Audi S3 as we were driving to Sydney the next day, sadly their suppliers didn’t have the spares available, but they did what they could. Very professional.

Been there yesterday for replace a bmw battery. Been very patient and excellent service.