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Australian Geographic

  2. Carlton South Book Store

Reviews, get directions and contact details for Australian Geographic

Australian Geographic
Address: Melbourne Emporium, 347a/287 Lonsdale St, Melbourne VIC 3000, Australia
Phone: (03) 9639 5400
State: Victoria
Zip Code: 3000


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 7:00 PM

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Reviews
We placed an order one month ago with your business and still haven't received the item. We have received no notification or update on the order since it was placed. Today I waited for 15 mins on hold to your 'customer service' centre only to be told that the reason that you haven't shipped our order is because you were moving warehouse. This would have been something fairly simple to communicate to your customers, but you made no attempt to advise me or post this on your website at the time of order. It would have also been simple to respond to my TWO emails that I sent to you querying where my order was at. You ignored both of them. Then on the phone today when you finally answered, you advised me that I could go into your store and pick this up - even though I have paid for shipping. This was a birthday present for a family member and the birthday has now well and truly past. I requested a refund, as we were forced to find an alternative present. But your staff member declined to give me a refund and also declined to tell me when my item would be received (if ever!). I believe that you have no intention whatsoever of sending me my item, so I am lodging a complaint with Consumer Affairs, as I believe a month is long enough to wait to receive an item and two emails is more than enough effort on my part to follow up the order. I will also be lodging a dispute with my credit card company to seek a refund, since your customer service team aren't willing to do this.
9 years ago (16-05-2017)
Friendly and bubbly team in store and great product range.
9 years ago (02-04-2017)
Faulty electronic screen result in missed opportunities in spreading Advertising
10 years ago (09-07-2016)
Great little store
10 years ago (04-12-2016)
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