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Australia Post

  1. Parkwood
  2. Willetton Local Government Office

Reviews, get directions and contact details for Australia Post

Address: 2-14 Willeri Dr, Parkwood WA 6147, Australia
Phone: 13 13 18
State: Western Australia
City: Parkwood
Zip Code: 6147


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews
We have been coming here for almost 4 years. The staff is so amazing. Shirley, Herman, Brendon all of them provide great customer service. Definitely miss Fiona as well.
I always come to this post office, and I never had any problem; most staff are friendly, caring and patient.nBut today, one senior lady was there and made me nervous and angry.nI waited in the queue for 20 minutes until she called me Saturdays are a busy day for post offices and I knew it. .nI had to take photos with exceptional conditions to renew my passport. That old lady was so nervous and hurried; she told me to be ready fast and repeated, quickly quickly all the time, I have customers to take care of. She made me very angry, it was my turn, and she had to do her job patiently, but I didn't say anything.nMy photo had to have special conditions, and I had to check it before printing; I told her to show me my picture on the camera, then I could check if it suited the rules of my embassy. She said no, I can't. You can check it on the screen but actually, she could show me the photo on the camera. The pictures were wrong, and I had to take the photo again.nRather than handling her aggressive behaviour, she made me wait longer and check other customers while I was there waiting. It was my turn. I waited in the queue like other customers. But again I had to wait.nAt the end, the other lady came to take my photo, who was very lovely. She understood my photo needed a particular condition, and I had to check it. She showed me the photo on the camera before sending it to the system, and it didn't take time.nPlease tell your staff when the office is busy, and people are in the queue, you don't need to repeat faster faster to your customers and make them nervous, everybody knows it is a busy day, and they have to wait like us we waited for 20 minutes in the queue for the task that it could take just 5minutes, but it took us 15minutes because she didn't do it properly.nPlease don't do other customers' tasks between the other one.nOr if it's important to you not to make people wait for a long time, hire more staff for Saturdays.
I had a terrible encounter with the staff at this post office this morning 08/08/24. They were rude and accused me without any fault. I come here on a regular basis and they are never polite.
Thanks for the service for our passport applications.nnApplied on 23Feb, 4xPassports are ready on 5, 15, 18, 20March respectively.nnWe did call the passport office to check on progress, and it seems they get processed straightaway and ready in 1,2days time, luckily no need to pay the priority fee.
Herman is an asset to this store. A very smooth operator, helping me sort out my passport renewal was a breeze with him. Very well organized, was patient with an error that was our fault, and explained everything we need to know. 5 stars.nnUpdate 23/4/24 - Another seamless and easy interaction with this post office. Clear, concise and clearly know their stuff. We were there for approx 1 hour which involved witness signing ect, no fuss, no problem. They are very trustworthy and efficient. Braydon or Brandon, sorry forgot his name was great and very patient, the more senior staff lady was great too. Seriously a good LPO.
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