Audel Tools

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About

Audel Tools is a proudly Australian owned business that has been servicing the industry for more than 40 years. Audel Tools will continue to grow and support all Australian worker's with the best deals, offers and top quality products at the best prices.

Story

Audel Tools - The Original Tool Store - Dandenong

Address: 3/48 Greens Rd, Dandenong VIC 3175, Australia

Phone: (03) 9791 7776

Website

ua.moc.ledua@selas

State: Victoria

Zip Code: 3175

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Charged me $95 and told me that the blade spacer on my Dewalt docking saw was smashed and when I asked what was repaired  I was told all the docket says is "replaced spacer"! Told them I wasn't paying $95 for a spacer and the goose behind the deck charged my credit card....DEWALT SERVICE CENTRE.........ABSOLUTE RIP OFF!

 8 years ago (02-02-2018)

Don't bother. They take orders for items and list them on the website, and if it doesn't suit them, refuse and refund the order. What a waste of time.

 9 years ago (11-07-2017)

Shocking attitude towards customers, and they actually tried to demand extra money after they made the sale! Called me on the phone and said they got the price wrong!?! It was only a few dollars short of recommended retail, so no idea what he was trying on (I'm female). Anyway, this guy with a thick accent started ranting and raving at me lime I was his servant, so I just hung up. The have hopeless stock levels from what I can tell, so you can expect a big wait... and a foll;ow-up phone call for extra money too.

 10 years ago (18-11-2016)

Quality tools and trade pricing, many thanks to the team.

 9 years ago (10-06-2017)

(This was years ago at their Lonsdale st store but I understand that the ownership and management of the place hasn't changed much since so it's probably still relevant more or less). I was working for a company who needed to buy a significant quantity of equipment and so we had arranged a meeting with the manager of Audel in Dandenong to arrange some bulk supply sort of deal. Over the phone the manager was quite eager as you'd expect with the prospect of a large sale, so a time was arranged to get together. When the time came I turned up only to find the manager no longer wanted to talk. The desk staff were phoning this guy upstairs (he was only about 20 feet away and peeking through the blinds) and explaining the situation but he was having none of it, he just refused to meet. No 'family emergency', no 'sorry I'm busy, please talk to my sales guy' and certainly no courtesy call beforehand to say he wanted to avoid wasting my time. Nothing.

This was really weird. I wondered if he had me confused with some annoying sales rep, and though the apologetic desk staff phoning him were trying their best to tiptoe around the loony boss and couldn't seem to get a 100% coherent response, it sounded like he pretty much understood this.

Anyway long story short I left and we heard nothing more from this nutcake. The orders were placed with another supplier and I haven't had dealings with Audel professionally or personally ever since. I do feel for the staff working there, but any organisation allowing such loonies to reach management positions is sure to have a weird culture that just seems safer to avoid entirely.

 10 years ago (09-09-2016)

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