facebooktwitterpinterest
mobil menu

ANZ Branch Watergardens

  1. Sydenham
  2. Melton Finance

Reviews, get directions and contact details for ANZ Branch Watergardens

"No telling cash transactions on Saturday - ATMs are available."
Address: Shop 29 Watergardens Town Centre, 399 Melton Hwy, Sydenham VIC 3037, Australia
Phone: 13 13 14
State: Victoria
City: Sydenham
Zip Code: 3037


Opening Hours

Monday: 9:30 AM – 4:00 PM
Tuesday: 9:30 AM – 4:00 PM
Wednesday: 9:30 AM – 4:00 PM
Thursday: 9:30 AM – 4:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: 9:30 AM – 1:00 PM
Sunday: Closed

Update Info

related searches: anz branch near me, anz login, anz branch open saturday, anz caroline springs trading hours, anz branch opening hours, anz watergardens contact number, anz highpoint, anz bank branch near me
Similar places near
Bankwest Bankwest 16 miles Bankwest website and Google shows open on Saturdays. Drove 30mins to find out the sto...
Bank of Melbourne Bank of Melbourne 51 miles Very bad customer service the lady in cashier very rude and lazy staff this bank ...
Travel Money Oz Watergardens Travel Money Oz Watergardens 61 miles I had the best experience possible today at this store. Matt made me feel at ease and...
People's Choice Credit Union - Water Gardens Sc - ATM People's Choice Credit Union - Water Gardens... 68 miles
Westpac Branch/ATM Westpac Branch/ATM 70 miles Worst branch. Staff including manager doesn’t seem to have knowledge even very simple...
Commonwealth Bank Commonwealth Bank 76 miles If your happy to wait 1 and half hours everytime you need to make a face to face enqu...
MJ Broking MJ Broking 77 miles Good Guys
Bank Australia Bank Australia 93 miles Great bank and have been a member for years. My local bank knows us personally and ar...
NAB NAB 199 miles Every time I enter the bank, it seems that they are always under-staffed, only one or...
Rudolf Horvat Financial Planning Rudolf Horvat Financial Planning 2 km
CBA ATM CBA ATM 2 km
Australian Jewellery & Pawnbrokers Australian Jewellery & Pawnbrokers 16 km Awesome service and helps you know matter what your looking for i just can not go pas...
Homestead Financial Group Homestead Financial Group 17 km
Money3 Melton Money3 Melton 17 km "At Cash Train you will find a team that is dedicated to assisting people from a...
The Cash Store The Cash Store 17 km Shannon was super friendly and had a great sense of humor!! It was a pleasure working...
CBA Branch CBA Branch 17 km Worst experience.. had a credit fraud of $2500. Bank said they have nothing to do wit...
Wealthcorp Financial Solutions Wealthcorp Financial Solutions 17 km Darko and Wealthcorp FS truly are professional!! Quick turn around for new lions an...
AccountantNet Financial Planning AccountantNet Financial Planning 17 km Been utilising Brian & Accountantnet Pty for over 15 years. I wouldnt go anywher...
Reviews
As a ANZ customer for the past 18 years I am absolutely disgusted with this bank! I tried to make a money order and was told it would be organised within 24-48 hours, One week later I ended up going into the branch asking for the manager because I did not hear anything from the bank and still could not have a face to face conversation with her regarding my issue. Why have a manager at the branch when they can’t even be spoken to? Due to the amount of money I was asking for I was made to feel like I’m doing something dodgy and like “MY” money wasn’t even mine by the people who work at the front. ANZ you need to realise the money people have in their bank accounts is theirs and they are entitled to it! I have opened accounts with another bank and will be transferring all my funds out and moving them to the other bank. Your 1.7 star reviews paint a very clear picture.
Every time I visit this branch first of they never have enough staff to serve the customers and then their ATMs don’t operate as expected. This is just ridiculous they way ANZ run this branch. If they so eager to automate the stuff make it right otherwise put more tellers so that people don’t have to waste their time standing in the queue for nothing.
Bad customer service. Booked appointment and drove all the way just to find out branch was closed, no communication or email. I had to rebook the following week. After waiting for long queue at watergardens branch, guy who assisted seems irritated when I was asking questions about my new account and just want to get everything done super quick. Ended up not getting everything sorted and I will need to contact support have to deal with call queue with other queries as guy was unhelpful, terrible service.
I have needed to cancel my accounts at ANZ for 2 reasons: First, the shockingly low interest rates for my larger superannuation term deposit .3% for 12 months deposit, well below inflationand secondly, very poor customer service. The queues are often 20+ people waiting in line with only one cashier on duty. The other 7 staff are sitting at their desks, not snowed under like the poor unfortunate sole cashier, trying to placate annoyed customers. Whoever has organised this fiasco is probably someone high up the ladder in the ANZ, who has had no experience at all on the front line. We cannot use online services all the time...and some of us really need to see someone immediately they enter the bank, without having to make an appointment. The last time I went to the bank, a unfortunate frail elderly woman asked a staff member to help her activate her new bank card, which wasn't working. She needed it to withdraw some needed money. The staff member replied to her that she couldn't be helped today, because all the appointments were booked out...She would have to come back another day....and that they were closing at 3.00PM. The staff member who helped me with closing my bank account, and transferring the money to another bank was helpful and competent. It was obvious that her particular job was overloaded. She said to me that she hoped that I would return to the ANZ back...I don't think so: such ridiculously low interest rates of .3% for 12 months deposit term rates are a humiliation to me...as well as the poor customer service.
The Watergardens Branch always lacks of staff and lacks of service, but never lacks of rudeness. Looks like ANZ bank Watergardens branch empowers staff to be super rude to customers. The moment you come through the door for service, and without asking the purpose of your visit they ask if you have an appointment. If you don’t, they ask you to make one and then come back. Upon me asking to see a manager today after been asked to come back when I have made an appointment, the staff member ordered me to “wait” in very rude and demeaning way. I’ve never felt so humiliated in my entire life. This was my fourth consecutive bad encounter at this branch. I had reported the lack of service coupled with staff and management rudeness to head office which apologised for the bad service and promised they will address the issue. Yet again here we go today. Watergardens branch staff are putting all the pressure on the call center which takes a long time to answer calls anyways. Watergardens branch are better off closing their doors and putting a note: “ATM when available only. Service by appointment cause our customers don’t deserve any better. “
I've been served by the branch manager and it was a nightmare experience. Went for a simple account opening and after waiting for over an hour and a half, her first question was if I had an appointment or not?!!!! . Of course, I wasn't going to to leave without opening the account after waiting all this time and I insisted on getting the task done. After looking into my profile and despite the fact that I have no current account opened with ANZ, she threatened me to report a fraud simply coz my phone number wasn't updated. When I asked her why commbank didn't say the same to me when I went to them with the exact same circumstances, she replied that every bank system is different.!!!!. If this is the level of customer service you receive from the branch manager, don't expect any improvement anytime soon. Going back tomorrow to close this account. Good luck for them losing business.
If you want to waste your time then go to this branch. One teller and the wait time is usually more than an hour. I wonder why this branch exist.
To the branch manager Candice Ohol you have the worst customer service I have ever received in my life. Going in there for service to be greeted by the branch manger in the rudest manner I have ever encountered very stand offish, speaks over you and is so aggressive and arrogant if you would like to be treated like a peasant then please go into this branch I’m sure you will receive the lowest grade of service. It was the biggest waste of time trying to get help at this branch all the staff don’t want to work and are quick to get you out of the door. Not even worth one star but you have to put one to leave a review!!
Shocking customer service from the young Asian man. Do not go to this bank. I wanted to deposit coins for a charity and the atm machine that took coins was out of order. Proceeded to the register for assistance waited in the queue for a very long time because they do not have proper tellers anymore. The young guy handed me the bags and said I am to seperate the money myself and he couldn’t do this for me. I do not work at a bank and said to him no there are so many different coins and you can do this for me where he proceeded to laugh at me. This is the banks job not the customers job. I said I guess you don’t care then and he said yup your right I don’t. I was stunned as I work in customer service and I wouldn’t dream of laughing at a customer and then asking them to do it without explaining the reason why. Very arrogant and disrespectful young Asian man. I wouldn’t even bother going to this anz at all. You will be waiting for a long time and just to have rude staff who are unable to help you! Terrible service . The worst I’ve experience at any bank.
the bank manager Candice Ohol is very professional and has excellent customer service skills. One of the best. I highly recommend her branch.
Comment on this business
Concerned customer
Branch manager Candice Ohol was rude, unhelpful, condicending, and argumentaive. Worst experience l have encountered by far. All she asked was if l had an appointment. She gave me no opportunity to explain the nature of my visit. As l left she smirked and utter something under her breath in front of shocked customers.
2 years ago

ANZ Branch Watergardens map

to add ANZ Branch Watergardens map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's contact details.
0.0031 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy