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CBA Branch

  1. Melton
  2. Melton Finance

Reviews, get directions and contact details for CBA Branch

Address: 285 High St, Melton VIC 3337, Australia
Phone: 13 22 21
State: Victoria
City: Melton
Zip Code: 3337


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Reviews
Worst experience.. had a credit fraud of $2500. Bank said they have nothing to do with it and offered a help of 25% of the fraud. If I haven't spend the money I shouldn't pay it. They called me back and forth so many times repeating the same thing on every call. I contacted ombudsman. The second week full amount was refunded, when at first they told me they will not. They always tell me that they send letters to me which I never receive. After 4 months of fraud now I have a verdict but I want a new card kow. I called the bank they told me I will receive it in a. Week after 2 weeks visited the back they told me no nobody asked for a new card and a letter was sent to you to come to the bank which again I never received. Hated the service. Don't trust them with your money.
Absolutely discusting service at Melton Woodgrove Combank.... all I wanted to do was close a account. Lined up inside then shown to line up out side because inside was to crowded ... then got through the line outside and called inside but told only standing room...then moved to the other side of the room but given a seat... I'm over combank ...
The concierge Miss.Cat at this Melton branch is absolutely spot when it comes to providing a friendly and an efficient service when it comes to your needs. While the wait times can drag out a little, but as expected this has nothing to do with the employees who work. Definitely recommend this branch.
This branch is overwhelmed by demand. Always a queue, a long queue. Don’t think you will get in and out quickly. I spent 50 min for a simple ID check for some documents. It’s not the staff, it’s CBA not catering for the demand in Melton. Every time I’ve gone it’s been a nightmare. Allow 45min to an hour
My mother went into the Woodgrove branch to get cash-out as she had forgotten her card at home but had her other identification docs, she called me to interpret for her over the phone as she does not speak English. The bank retailer refused to give her the money and their excuse was “they can’t identify me” although I had clearly told them I was her daughter and my mother said “daughter” with the little English that she could. I told them to get her an interpreter since they didn’t want the one over the phone and of course they refused that too. If you can’t cater for all your customers, you may as well have a sign on your door that states “English speakers only”. It’s such a shame that we have to deal with this in 2022!
Kylie, David, Kat & Melanie are fantastic, so helpful & so are the rest of the staff.
We went to this branch at woodgrove shopping centre to get a bank guarantee it took 5 hours as not one person knew how to do one. They had to download files to learn, called the bank to arrange to pick up the guarantee only to find out that the woodgrove branch had done it all wrong. Finally got the document fixed over the phone. Came into the same bank only to find out they have no idea what wrong are talking about. Disgusting service
Went into the bank to get some stuff done was told too many people waiting and to come back another day. We work outside of melton and not always easy to get to them before they shut at 4pm. And won't help other then to say we are open to 5pm on thursday have u thought that we don't work in melton they don't care at all
Me and my wife were very stressful and anxious for taking home loan as this was our first time and we weren’t sure about process. But Keshni Jogia has made our journey so simple and smooth, she is very knowledgeable, professional, attention to detail and proactive. She has made us feel so comfortable and explained our each and every question clearly and politely. I have already recommended talking to Keshni to my friends and would definitely recommend her to anyone who is first home buyer like us. Once again thank you so much Keshni
If I can give 0 star I will. Too slow is probably the most common problem here. If it's not because I cant do it online I'll never wanna be here. Waited for 1 hour to get called and I hope it is not their "standard". Make sure you guys are completely free on the day you wanna come here
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