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ANZ Branch Cranbourne

  1. Cranbourne
  2. Cranbourne Bank

Reviews, get directions and contact details for ANZ Branch Cranbourne

ANZ Branch Cranbourne
"Due to the rapidly changing COVID-19 situation in various locations, some branch operating hours may be impacted - Please refer to ANZ Store Locator Page and check times prior to your visit. No telling cash transactions on Saturday/Sunday - ATMs are available."
Address: High Street, Cranbourne VIC 3977, Australia
Phone: 13 13 14
State: Victoria
City: Cranbourne
Zip Code: 3977


Opening Hours

Monday: 9:30AM–4PM
Tuesday: 9:30AM–4PM
Wednesday: 9:30AM–4PM
Thursday: 9:30AM–4PM
Friday: 9:30AM–5PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I have an account with ANZ since the day I first arrived to Australia. Today I had the worst experience. The staff just discriminated the client with labelling as illegal, migrant and having a non compliant documentation with false information and regarded as ANZ banking policy. In fact the docmuneta were all certified by the Australian government. I simply requested the copy of the policy and he then denied to have a copy of the policy. Asked for the Manager and was asked to wait, waited for an hour he didn’t show up. Very surprised as how come bank as ANZ can hire people as such.
Spent 36 minutes in line to deposit cash. After finally getting to a teller, the teller deposited the cash and asked me to sign the deposit slip and confirm the account details. All good… I thought. He then asked for my name address etc which I gave. At the very end of this, he then asked for ID which I had left in the car. He checked with 2 supervisors and came back and withdrew all the funds and proceeded to tell me without ID he could not deposit. This should have been mentioned at the start of the transaction. Not after spending 10 minutes doing the transaction. I went to the car and came back only to wait in queue for another 25 minutes, they wouldn’t even let me jump the queue to re do it. Not the fault of the branch, but for ANZ to cut costs and decide that a 10-15 minute wait in line is acceptable and thus only run two tellers 5 days a week is disgraceful. I feel very sorry for the branch staff who would cop slack from irate customers daily. Whilst in the queue there were 2 customers getting very fed up and attempting to influence me and others to join them in their angry protest. Not great. Billions in profit and can’t even have 3 tellers on in peak periods. If not for the lovely lady who served me the second time it would have been a 1 star. Bank reviews mean nothing and people won’t read this or think twice as we need banks. But I am glad I don’t bank with ANZ personally as this situation was terrible. Just do as much banking as you can on your own and pray you never need to require assistance from a real person!
DO NOT use the ATM here. I went to withdraw cash, transaction was processing for a while. Was then given an Error message saying that my card failed to eject. Bit awkward when you have to pay for a haircut you just got. Customer service line for ANZ was useless, had to cancel my card and now have to wait for a new one. Security in the centre said this has happened to multiple people previously. Fix your ATM.
WISH I COULD GIVE A ZERO Went into this branch and made a booking to set up an account. Showed my id so my details were correct. I called to reschedule my appointment but today when we showed up on time we were told that due to the person on the phone who had changed the spelling of my name that someone else had taken our appointment and we had to wait a further 20 mins. NOT GOOD ENOUGH. We have taken our business elsewhere and will tell everyone I know how disgusting the service was.
Went in to talk to someone about the interest rates and got told we are fully booked and can’t help. There were couple of staff sitting there doing nothing on their computer. I heard before from my friends about the useless customer service from ANZ. Useless staff and bank. Will never ever bank with them again.
Mr. Jonathan Rodrigo, Senior Banking Consultant provided excellent customer service while opening up my bank account and answered my questions very patiently. Five Star for the customer service provided by bank staff .
Charith ANZ's branch manager in cranbourne Park is gem . He could fix everything I believe. He has helped me every single time. Rest of the staff even their call centre staff is useless. They don't know what they are doing. Without Charith ANZ has no existence.
Im done, changing banks, over ANZ... I've been trying to get through for over a week now.. how's about you employ a few more staff. It's absolutely ridiculous... if I could have given 0 stars I would have...
Been ANZ customer for over 10+ years and 2 home loans. As interest rates are going up, went into Cranbourne branch, waited in line for r 10 mins, to discuss our home loan. Was basically fobbed off by the female teller, saying that we should just stay put with our loan, and deal with the raising rates next year ‍
We went there twice,first time we had really bad experience from women but second time we met Jonathen,he is very good at dealing
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