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AIG Australia Limited

  1. Brisbane City
  2. Carole Park Insurance Agency
  3. Brisbane Insurance Agency
  4. Burpengary Insurance Agency

Reviews, get directions and contact details for AIG Australia Limited

Address: Level 11, 120 Edward Street, Brisbane City QLD 4000, Australia
Phone: (07) 3220 0700
State: Queensland
City: Brisbane City
Zip Code: 4000


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
This business is a scam! I purchased travel insurance and when it came to try and get my money back they denied I had ever taken insurance out - even though I was able to send them an email which clearly showed that I had taken insurance out. My flights were purchased through "Etraveli" which I didn't realise and is also a fake company. I wish I could give zero stars! DO NOT DEAL WITH THEM - YOU WILL NOT GET YOUR MONEY BACK!
Absolutely shocking experience, would not recommend using them ever. response time BAD, timeline and claim’s process BAD. Took well over two months to finally get it sorted after receiving multiple incorrect advice from them.
Terrible experience, terrible customer service, definitely not the easiest option for travel insurance. Purchased insurance via Jetstar booking, error occurred and my credit card was deducted however I was not issued a policy. Contacted AIG by phone, was told to email them. Emailed AIG proof of the purchase clearly showing the amount was deducted by AIG. Email went ignored for days. Emailed again asking for a response. Called again asking to be responded to and was told they could see my email adding insult to injury. When they finally responded to my email they denied that I had even made the purchase, despite the fact that I had emailed them indisputable proof of the purchase in my original email. I had to write a very sternly worded final email reiterating and reattaching the proof of purchase, and literally "demanding" a refund and threatening to make a complaint. This was immediately responded to with notice that I would be refunded. All of the information required to refund my purchase was in the original email but they flatly ignored and denied me until I became stern and threatened to make a complaint. Do not deal with this company! I have never had a worse customer service experience. I only wish it was possible to rate them zero stars.
Next to useless - I would never insure with them, ever...
Cancelled a policy I had for twenty years. Mailed the correspondence to an old address.
WARNING do not take out this insurance!!!! No Compassion and Fake promises my father Is elderly and had health problems which only required us to change flights but they decline to support this dispite top cover Don’t be a fool like me and get taken for a ride Total disbelief
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