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Wai Ariki Hot Springs & Spa

  1. Bay of Plenty
  2. Rotorua Spa

Reviews, get directions and contact details for Wai Ariki Hot Springs & Spa

Wai Ariki Hot Springs & Spa
Address: 1047 Whakaue Street, Rotorua 3010, New Zealand
Phone: 07 349 7111
State: Bay of Plenty
City: Rotorua
Zip Code: 3010


Opening Hours

Monday: 9:00 AM – 10:30 PM
Tuesday: 9:00 AM – 10:30 PM
Wednesday: 9:00 AM – 10:30 PM
Thursday: 9:00 AM – 10:30 PM
Friday: 9:00 AM – 10:30 PM
Saturday: 9:00 AM – 10:30 PM
Sunday: 9:00 AM – 10:30 PM

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Reviews
From the moment we arrived, the experience was exceptional. The ambience was absolutely beautiful, creating a peaceful and calming atmosphere. We were greeted warmly, and the welcome felt genuinely heartfelt. Staff took the time to explain the facilities, including a lovely karakia and some background on the site's history, which added depth and cultural richness to the visit.nnLockers were provided, and the changing rooms were spotless, complete with a complimentary robe to wear while moving between pools. Each pool was introduced with a thoughtful explanation of its temperature and features, making it easy to choose where to start.nnThe geothermal pool was a standout – incredibly relaxing and rejuvenating. To top it off, the views were absolutely stunning, making the entire experience feel like a true escape.
- Absolutely beautiful experience!n- we took advantage of the $59 special going at the momentn- so relaxing, peaceful & tranquiln- you get yr own locker which has a white robe, towel & complimentary face lotion sachetn- bathrooms have complimentary shampoo, conditioner & body wash to use. Hairdryer available in women's bathroomn- staff were so friendly & professionaln- facilities were very clean throughoutn- atmosphere throughout the complex was just n- cafe food & drinks were beautifuln- gift shop available on siten- would def recommend to all!
The sanctuary retreat was amazing - 3 pools to choose from, 2 are geothermal and heated up to 40 degrees. Looks out towards the lakefront. Then private geothermal bath where you can relax in your own tub with a platter & drink of your choice. You also get some mud to mask yourself with - so fun!, some sea salt & tea bag to add to your bath. Room also has shower with body wash, shampoo & conditioner. Then end your day with wellness massage. The interiors of the spa are gorgeous as well. Highly recommend.
My husband and I visited hoping for a relaxing experience in Rotorua. While the facilities were very clean and the staff generally friendly, I cannot say this felt like a five-star experience as advertised.nnUnfortunately, the pregnancy massage I booked was one of the least thorough and least effective massages I’ve had. When I shared my concerns privately with management, the response was a brief apology but no meaningful resolution. For a spa that promotes itself as luxurious and centered on excellence, I would have expected a gesture of goodwill, such as a complimentary service or partial refund, when a treatment falls short.nnOn a positive note, my husband thoroughly enjoyed his treatments, which is why I’ve given 3 stars instead of fewer. However, my own experience left me quite disappointed and not inclined to return.
Three of us spent a blissful morning at Wai Ariki, enjoying the Restorative Journey—an experience that truly lived up to its name. We moved through a series of rejuvenating spaces, beginning with showers and saunas, followed by cooling down phases that kept the senses balanced. From there, we soaked in the stunning mineral pools, which offered a breathtaking outlook. We alternated between these warm, healing waters and invigorating plunges in the cold pool—an energising contrast that left us feeling alive.nNext, we relaxed in the mud lounge before finishing in the gentle heat of the steam room. We meandered our way through the whole journey at our own pace and floated out feeling completely restored.nnHighly recommend—it’s an experience not to be missed.
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Wai Ariki Hot Springs & Spa map

Directions to Wai Ariki Hot Springs & Spa with public transportation

Rotorua CBD - Arawa Street 260 meters
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Rotorua I-Site 280 meters
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