Tauranga Hospital Emergency Room

Our experience with Tauranga Emergency Department and the midwifery services was extremely disappointing and heartbreaking. We visited the emergency department after my wife had significant bleeding and pain during early pregnancy. We arrived around 8:48pm and waited until nearly 2am, despite clearly explaining that she was 10 weeks pregnant and had already had concerning symptoms.nnThe communication was very poor. The triage nurse told us the doctor was busy and “might not be able to see you,” which left us feeling ignored and helpless in a very stressful situation. The midwife we spoke with earlier had also dismissed the bleeding as “normal,” which gave us no clarity or reassurance.nnSadly, we later experienced a miscarriage. Looking back, the lack of urgency, support, and proper guidance made an already devastating situation much worse. We understand hospitals are busy, but basic communication, empathy, and timely assessment should be the minimum standard of care — especially for someone in early pregnancy with bleeding.nnThis experience has left us extremely disappointed in the level of care provided. I hope no other family has to go through what we did.

Absolutely appalled with the unprofessional nature of this emergency. After travelling from out of town 35mins to get there I wasn’t triaged by anyone for an hour. Other people who came in after me were triaged. So about 6 other patients were seen then finally I got to see someone. But after sitting in waiting area for 6 hrs with my 7yr old daughter who had severe school sores/lesions from top of her thighs downnI was told there is only two doctors innBut many others were being seen children baby’s going on and being seen but my child wasn’t not even for two minutes of a doctors timenNo one had any information of wait time or what was going on there is no organisation or system in place no doctors or specialistsnI needed antibiotics for my daughter and also dressings or a referral to a paediatrician or skin specialist excess doctornnBut instead we were told we are at the botttom of the list- but that list is getting smaller and they couldnt even say how many more people were before us either? Just nothing so after being there from 830pm until 3am I decided to just take my child home sore and sick and covered in leg sores sad and angry is an understatement of what I was feeling

Absolutely blown away by the fantastic level of care and attention. Thank you so much, we will be eternally grateful.

As a father, I'm extremely disappointed with our recent emergency room experience. My 1.5-year-old son had a high fever, and after being advised by Plunket to seek immediate medical attention, we rushed to the hospital. We waited over four hours, and despite asking the nurses for updates, we received no clear information about how much longer we'd have to wait. This lack of communication and the extended wait time, especially when dealing with a sick child, was unacceptable.

Medical team are great. Thank you all for shaping me back.

Directions to Tauranga Hospital Emergency Room with public transportation

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