Papa Tazio

They were very busy when we arrived and gave us an option to sit outside while we waited for a table inside. They turned on one of those gas outdoor heaters for us. We had a hot chocolate, the pulled pork pizza and the Sicilian beach pizza. The hot chocolate wasn't anything special, however the pizzas were a whole different story. The pizzas were both amazing!! The flavours worked well together, and the pizza crust was so good. We ended up staying outside despite several people having left the restaurant while we were eating. The server didn't offer us a table inside until we were finished. Though that wasn't a biggie because the pizza was so good.

Nice service, great food we enjoyed our time. It would be nicer if the man in the bar was smiling as I was paying. But young waiter was very nice and helpful, so I give 5 stars!

Highly recommend. I'm a picky eater and I love the food here. Also has great service and polite waitresses who take feedback on the quality of your meal. Amazing!

What a wonderful experience. The staff were excellent from the moment of entry to the end service. Polite, professional and answered my questions. They supplies us with two pasta dishes full of flavor, cooked perfectly and totally enjoyable. Their MOCA was well made and though simple in presentation it was excellent in flavour. The food came in more than adequate time, and the desert was simple but great. A very pleasant experience and yes I would without hesitation recommend this friendly warm restaurant to you. I thought the pricing was reasonable as well. For family, a friends night out or maybe a moment with the other, come and check it out.

A group of 8 of us dined here last night, we have been here before and have had great service and meals , but last night they were well off their game! The place was so dark that you could barely see the menu. We ordered 4 entrees to share and 8 mains - not Rocket science you would think! The mains came out before the entree - they didn’t try to rectify the problem and gave a really poor reason for the mixup and didn’t give us any sort of compensation- I would think twice about returning there.

My Fiancé and I dined here last weekend on a trip to Rotorua, celebrating our engagement. The atmosphere, location, and design seemed great however our experience was super disappointing and left us wishing we had gone literally anywhere else. Our Waitress took our order, only to return 10 minutes later advising that my choice of meal and my partner's drink selection was not available that night. Not to worry - it happens, so we chose something else. She then returned another 15 minutes later as she had forgotten our order so needed to reconfirm. We then waited nearly 1.5 hours for our mains, despite being the third table in that night arrived just before 6:30pm. I finished my glass of wine and was not asked if I wanted another despite trying multiple times to catch the Waitress' attention. So about an hour in I went to walk up to the bar to order another glass where I was met by another Waitress who took my order. No glass of wine ever arrived. We were then approached by our initial Waitress to ask if we wanted dessert before she remembered that we actually hadn't received our mains yet. Finally our food arrived by yet another Waiter who I enquired with about my missing glass of wine and he said he would go and get it. We finished our food... Still no glass of wine, and to be honest by this time we were more than over it. Tables around us were getting angry and we didn't want to add to the tension so we went to pay the bill but had to correct it as it had the ghost wine on it. We were asked how everything was and we politely complimented the food as it was not bad, however pointed out that the wait was quite disappointing. We left and noted that as we walked through the restaurant, every single table was food-less with visibly annoyed guests. I would like to point out that even on a disorganised, understaffed night with extra long waits, all it takes is for a Manager to come out and simply apologise and/or explain the delay to the tables, or even better - offer a small discounted rate such as a beverage on the house. This would have no doubt eased the irritation and even rectified the whole situation. We were not impressed that we noticed they were accepting new groups in all night long even though we were sat there waiting a ridiculous amount of time for our meal, and what was worse was that others around us that arrived around the same time of us hadn't even got their meals by the time we left 2 hours later. Not cool!

Mushroom pizza promised several varieties of wild mushroom but it was just a plain pizza with button mushrooms. Rest of food was pretty basic and not how it was described on the menu. I've never left a review on anything before but this restaurant is misrepresenting itself so much. Staff were nice but that's about all.

Food was average, nothing special about it. Place is pretty cramped, not much room to move between tables inside. Waitstaff were mostly standing around not doing much - could be due to over staffing. Older man possible owner/manager was talking to staff very rudely which we had a direct show of, also watched him slamming things around at the bar. Very uncomfortable to watch while meant to be dining out and paying good money. Won't be back.

A shockingly disorganized and all around terrible experience. The waitstaff although polite, understood and spoke limited English which made ordering very hard. We ended up having to just point on the menu what we wanted. After initially ordered we received absolutely no service. We didn't get given water or utensils. I tried to flag down a staff member to get a drink, she just emptily nodded at me and walked on as she had no idea what I was saying. I had to ask a couple waitstaff before I got a drink. We were brought the wrong meal and drinks several times and the whole thing just seemed chaotic. The food ranged from average to uneatable. The pasta arrived missing ingredients and without sauce. It tasted of plain boiled pasta. My dish included mash potato, that somehow was runny and included clumps of un-mashed potato. I was asked how my meal was by one of the waitstaff and I mentioned the pasta was clearly missing ingredients and wasn't great. This was met with silence before she awkward walked away maybe due to language barrier. Not at all what I would expect for the price. Like I said, staff were as polite as they could be, but their inability to understand English made the experience very bizarre. And the food quality meant we left most our meal on the plate.

We ordered garlic pizza to start...it was pale with raw garlic. We politely asked for it to be cooked longer. We were given another one...but it was just as bad so we sent it back and said we would have our mains. We were approached by the owner who we thought was coming to apologise but instead was very agitated and said he was concerned that we would send our mains back as well. We were basically intimidated and he was implying we should leave. I have never experienced such a shocking reaction to a polite complaint. Would not recommend.