PAK'nSAVE Tauriko

i came to Pak’nSave to buy wine and while shopping I accidentally bumped into a friend!At the time of billing she was just standing with me while I was using the self-checkout !!! she was not buying alcohol at all*** When approval was required I showed my valid ID and instead of accepting it the staff insisted that my friend also show her ID even though she was only there to grab her own items and had nothing to do with my purchase!! She didn’t have her ID with her and because of that I was refused the purchase entirely..nThis felt unnecessary embarrassing and extremely frustrating! I understand ID checks but refusing a sale even after the actual buyer provides valid ID just because someone else is nearby makes no sense! Customers shouldn’t be punished for simply standing next to someone... Definitely not happy with this experience

A lot of items we wanted were out of stock when we visited, in all fairness it was NY's eve. But i feel like a supermarket should be aware of times of year and be prepared. Staple items like milk and certain fruits and veges should be fully stocked, not just have the small expensive range available.

Rude staff walking around the stock isles and the place is a messy disaster. Prices are more expensive than the likes of new world in some cases.

Shopping online and collecting is such a frustration with this Pak’nSave. Every single time they tell you they will bring it out, it takes forever. This is after they’ve already given you a PIN and put your name on the locker. If you want to shop online and pick up, rather use the one on Cameron Road — much, much better. If you’re thinking of Tauriko, make sure you bring a beer and a jacket, because you’ll be left outside for a long time.

Ok I'm not happy.nI looked online for the best deal in Tauranga for washing liquid detergent.nFound on google it was Pak save, Tauriko.nThey had Earthwise 4ltr. Orange and Eucalyptus for $10.99.nnI checked Papamoa's location, this item was only available in tauriko.nSo I got in the car, immediately, and decided NOT to do click and collect.. as I wanted this exact item, not a substitute. Their website said it was in stock..nnI was planning on buying 4.. no limit was stated..nnI drove 25 minutes. Got in store saw the item, loaded it in my trolley, proceeded to self check out, and it was not on sale..nnCheckout staff where amazing, very helpful, and directed me to manager..nnManager who was in charge, said NO they refuse to honour that special, they didn't even come out of the office, they sent the jr manager out..nnNow I was buying 4 , and ended up doing the second deal of 3.8ltr, 3 in 1.nnIn total I missed out on the enzyme action on all 4, plus another .8ltrs of detergent.. and and hour of gas to and from..nnI was told I must have been looking yesterday.. No, I looked this afternoon and headed straight in.. I don't think I was believed. I was told I don't know how to update my phone, app..nnI actually do. I am a medical director, and statistical analyst.nnHence why I went across town for the deal..nnI was extremely disappointed, as I was given no reason except I was too late, I should have come early, and in the time it took me to drive, the deal was removed..nnSo from1:30pm Saturday to 2:15 Saturday they refused to honour their website, and refused to offer a valid explanation.. and the staff outside the office, where confused as well.. they said Manager has finally decision.nnI showed them the last pic on google, and they insisted I had it wrong..nnI could pay the $21.99 or leave..

Directions to PAK'nSAVE Tauriko with public transportation

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