Newlands Medical Centre

Dear Sir/Madam,nnI had an appointment with Dr. Elton Nguy at Newlands Medical Centre this morning, and I am completely dissatisfied with the service I received.nnFor the past three years, I have been suffering from a persistent cough, frequent colds, nasal congestion, and difficulty breathing at night. This was why I visited, hoping for a thorough investigation.nnDuring the consultation, I requested a scan or chest X-ray, but in the 20-minute appointment, no such recommendation was made. The meeting felt rushed, and I was left without any real solutions.nnI didn’t pay $72 for today’s visit, and I will pay for sure, but this morning I was very frustrated, as my expectations were not met. I am not happy being asked to book another GP appointment just to get a scan or X-ray. I would expect this to be taken care of today, as part of the visit.nnI kindly ask you to review this matter, arrange the necessary tests, and ensure that my concerns are taken seriously.nnI look forward to your response.

Review of Newlands Medical Centrenn Reception Team – 5 Stars n Waiting Room – 5 Stars n Dr. Elton Nguy – 5 Stars n Nurses – 4 Stars nnIt was time to go to the New Medical Centre at Newlands Medical Centre, and my experience was mostly great.nnThe reception team was absolutely awesome, amazing, and incredibly kind. They made me feel welcome from the moment I walked in. They definitely deserve 5 stars!nnThe waiting room was also fantastic. One of my favorite parts was the super comfortable and soft chairs—they made the wait much more pleasant. Another highlight was the beautiful fish tank with Goldfish. Watching them swim was so relaxing and added a calming atmosphere to the room. A perfect 5-star experience!nnI had an appointment with Dr. Elton Nguy, and he was truly outstanding. He deserves 5 stars! He was very kind, understanding, and supportive, especially in working with my Prader-Willi Syndrome. He took the time to listen and made sure I felt comfortable throughout my visit. His approach was professional yet caring, which I really appreciated.nnHowever, my experience with the nurses was not as positive. They were not as clear in their communication, which is important for someone with Prader-Willi Syndrome. It seemed like they lacked some understanding of how to interact effectively with people who have the condition. I would give them 4 stars because they could improve in this area.nnOverall, Newlands Medical Centre has a fantastic reception team, a relaxing waiting area, and an excellent doctor in Dr. Elton Nguy. I hope to see improvements in how the nurses communicate and support people with Prader-Willi Syndrome in the future.

Had an amazing experience all around at the Newlands Medical Centre. From the reception, to the nurses and drs they were super flexible in getting me in on the day and greatful for their thoroughness.

So far, 5 stars. Because of the following reasons:n- they accepted my daughter when there's no other clinics in Lower Hutt and Upper Hutt who would take new enrolment. I think I emailed/phoned more than 10 clinics that are either accepting waitlist or new enrollees.n- appreciate the immediate response from their reception and records team. Also very accommodating.n- when I asked for a gp to see my daughter, I expected to wait longer but I don't remember this was the case with Newlandsn- I don't remember waiting that long for my daughter's scheduled gp consult.nnI hope this 5 star rating stays :

Great medical centrenAlways good service and the nurses are brilliantnNo apparent mens clinic

Directions to Newlands Medical Centre with public transportation

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