Mt Albert Automotive

The only redeeming quality of this company is the receptionist who has a fantastic and welcoming personality. However, all the one star reviews are justified because you CANNOT get a reliable service from this company. Wanted a simple service and repair performed, I told them what was wrong and wanted replaced. I came back after it was done and they hadn't checked the machine completely yet the report they gave me said they had. Mechanics report said that one of the cables was broken and needed replacing and that would cost some money. I had a friend who is a mechanic check to see if the report was accurate and it was VERY obvious that the cable reported had not been checked at all, and another cable they reported to be fine was snapped instead. They performed an oil change I had told them not to do as I did not need it and afterwards the sub was leaking oil. It turns out they had over-tightened the bolt and threaded it. Got berated from the mechanic who told me he was competent before I gave my vehicle to him after I came back asking questions about the untrue report he gave me and charged me for. Would not offer any recompense other than replacing the bolt which is still leaking as it is threaded, however I did receive insults even though I was being level-headed with the gentleman.

They kept me waiting for 4 hours for a service that they had initiatially said would take 1.5 hours. They then told me I needed a full new set of brakes and rotors and quoted me $1300. I then took it to another dealer for convenience who informed me that my brakes were practically new. I gave these guys a chance to explain themselves and received no reply. I can only deduce that I was blatantly lied to for profit. Avoid this place at all costs!

Overall, quite expensive for the quality of the service provided. They're amazing and friendly in person, however the service I asked for resulted in a much higher bill than advertised, without prior warning. Also, quoted quite highly for a repair job which cost 1/4 of the price elsewhere. If they were cheaper, would easily be 4 or 5 stars. Easily located workshop, and good parking

My partner has an Hyundai I45 it has been making a strange noise from the engine for a little while, I have taken it to Hyundai for diagnosis twice and both times they have told me that it is normal. When an engine makes a grinding noise it is not normal. Anthony had a look at the car and as soon as I turned the key he knew what the problem was. As I thought the timing chain and tensioner. We booked it in and the job was completed in one day I picked the car up and it runs real good. He also checked the fault codes and reset the computer for us and refreshed the oil. Great service. I would not expect quality workmanship for cheap. I also let a professional make suggestions on what is best for the reliability of my car.

These guys went above and beyond for me with installing some tricky anchor points for car seats. Very reasonable price for a job well done. Bonus points for being walking distance to the mall! Don't judge them based on previous management's reviews!

First time customer experience. Took my car in to get a silver service $179 Paid $500 as they claimed they couldn't find out what was wrong with it even though they were advised. Fair enough I took that on the chin, even though I was not made aware that extra charges would be laid until I arrived to pay. I went to pick my car up from the shop they drove it out for me and parked it while I paid my bill. I tried to start it to leave at the workshop and it wouldn't start. I asked for some assistance and they jumped my car with out double checking my battery, telling me my battery was fine and I was on my way. In a good mechanics head some alarm bells should have rung that it started 5mins ago then was flat 5mins later. I tried to start it the next day and it wouldn't start again. I called the mechanic and they said they would send out a mobile technician to take a look. The mobile technician jumped my car then left. The mobile technician then left my car unlocked and didn't put the streering lock back on after removing it also allday into the night. Since it was left unlocked and on the road in front of my house in the city. My car was opened and a skateboard was stolen. They never advised me they still had the car keys until I rung them asking where they were? Thinking they were stolen as the technician advised me he would leave them where he picked them up. Then said they would charge me $80 for the call out fee even though the battery was obviously not fine while it was at the shop and said I was a liar claiming that I said my car was left unlocked by the technician. This shop took zero responsibility for their poor performance misdiagnosing my battery and leaving my car unlocked and were only worried about the money not the customer. WORST CUSTOMER EXPERIENCE EVER. BEWARE OF THIS MECHANICS BUSINESS.

02/12/2016 I initially took my car in for a WOF, which they subsequently failed and said the 2 rear shocks needed replacing, fair enough. So after I get the work done $450 later, not including the WOF which I got elsewhere because I was told it did include the WOF I notice a sound coming from the rear of the car, its not bad so I decide to just monitor it. It starts to get progressively worse so I take it back. Now here's where it gets starts getting fishy to say the least. 1st mechanic takes a look, ''have you had your brakes changed recently?'' obviously trying to shift the blame No,I reply "well is seems as though the pads are rubbing...blah blah blah" I reply "Well there was no rubbing when I brought it in here?'' So he goes away to have a think, out comes the big cheese obviously thinks I came down in a shower yesterday ''Jump in i'll take you for a ride and tell you what I think is wrong'' so off we go, now in his ''expert opinion" its has suddenly gone from being a problem with the brakes to being a problem with the diff cha-ching cha-ching I'm not having a bar of it. Turns out it was a wheel bearing cost me $60 to get it fixed. So if you are considering taking your car here DON'T!!!! Bunch of money hungry shysters, I wouldn't even let them service my lawn mower.BEWARE!!!!

Absolutely great staff and service. I found them really accommodating. I was referred to these guys by word of mouth and then popped into the internet to see their reviews. They had a pretty low rating but we still gave them a shot. Well worth it because the service I received was great, they're all down to earth and very honest. If you are looking for your next WOF - go to these guys - they'll sort you out :

Took my car in for a WOF, thought everything was good to start off with. But then when I returned to pick up my car I got the WORST customer service I have ever received! They man who I dealt with was extremely rude telling me that my car had failed, wouldn't explain what exactly it had failed on and made me feel extremely stupid when I asked what all the jargon meant that he was using. Took it away t get fixed and went back to get them to check what had been fixed so I could then get my WOF. Saw the same guy again and was rude AGAIN! Saying that they couldn't look at my car because I didn't have an appointment and that the workers had clocked off for the day It was 4.10pm and they don't close till 5.00pm. Then had to go back the following day to get my WOF, it took them 5 minutes to check it had been fixed and then gave me my warrant. I would not recommend this place to anyone because of the horrible customer service and have told multiple people not to return there!

Rude and inconsiderate service today. So bad I had to leave before the job was even done! I was booked in for 12.30pm, arrived on time to be told they needed to have their lunch break. Was promised would be done in an hour - definitely by 2pm and told to go and get a coffee down the road. Came back at 1.45pm to find car not even started on and defensively told they were just back from lunch! At 34 weeks pregnant with 3rd child - wasting 2 hours of precious time was not appreciated having organised a babysitter to get this job done.