Mitre 10 Mega Mt Wellington

This is always a popular place for local to shop especially Saturday and Sunday. The place is always well stocked. The staff are helpful and knowledgeable. The place is big. I always need to find a staff to help me to locate the item. I do miss the Columbus cafe inside the shop. I used to be able to take my family to go there for brunch. However, due to store renovation, there can only serve coffees.

Shane at the paint department always delivers the best service at Mitre 10 Mega mt Wellington. He has been very helpful and patient. He had given lots of professional advice on issues that I couldn’t resolve. Five stars rating on his service.

Very good, I called to know about product, I got good info to take decision, then I went to store, very helpfull staff. They gave me correct info about product, whatever he did not know, he referred to brochure and advised me. The product itself is very satisfactory. 5 star for sure from phone call to use of product at home. Keep it up guys solid work.

Unpleasant customer experience- tried to make a return on item that cracked after second use but Manager Sam acted as if we were delusional for taking it back and accused us of rough behaviour. Would not listen to my reasoning and had a bad condescending attitude towards us. I would have appreciated it more if he had listened and then politely explained why they couldn't refund or exchange the item, instead of him trying to accuse us of rough behaviour and acting as if we were delusional. The conversation just went in circles until I said "so you can't do anything?" and even then he cared more about trying to justify how good and sturdy the product was, telling us to buy a more expensive one. Best he could offer was new one at half price but after spending $59 for 2 uses of the original, I felt it wasn't worth it.

I love this place. We did all our household shopping in one place including stuff like wire racks for the kitchen! It's clean and tidy and well laid out, reasonable value and huge selection.

A super hardware store for me and Krshiva. I love the place and so does my son. Very friendly staff and always ready, they are, to serve. Thank you.

very happy customer here Omani is definatly the best staff so far very knowledgeable and help us with all the questions

Would never buy garden tools from here. Product was not working the way it should and they told me I would have to pay to send it to the repair team. Return policy so easy at Bunnings!

The staff are one of the best things about Mitre 10 Mega Mt Wellington. Consistently friendly, usually very knowledgeable if they're not then I suspect it's because the rush to help and it's not normally their specialty area.

Unknowledgable and unhelpful staff. I waited 30 minutes and asked 3 times to get artificial grass cut and then had the same experience to pick up an order. I prefer bunnings and mitre 10 onehunga is way better.