McDonald's Orewa

To the owners & management of MacDonalds Orewa, I had a late dinner tonight approx 9pm, I watched patiently as an amazing young woman took care of the front desk and at least 2 other stations, the drive thru, the Cafe orders etc. As a previous customer service manager myself I can only hope this employee and no doubt the only other person I saw deserve to be acknowledged. The calm confidence and politeness as she had to navigate customers was effortlessly undertaken. I do not feel she/they were adequately provided for as far as support, please honour your employees, this one in particular is worth or weight in gold.

Formal Complaint Regarding Customer Experience at McDonald’s OrewannDear Mr. and Mrs. Harlock,nnI am writing to formally raise a serious concern regarding my experience at your McDonald’s Orewa restaurant on Monday, 3rd November, around 6:30 pm. I believe the situation reflects poorly on the management and operational standards under your franchise ownership, and I am seeking acknowledgment and corrective action.nnDuring my visit, I brought my Pro-Mantis 10 electric scooter inside the restaurant to keep it safe, as leaving it outside was not a viable option. When the store manager — a short, little Indian man — asked me to leave it outside, I explained my concerns and attempted to compromise by placing the scooter near the entrance, in a position that did not obstruct staff or other customers.nnAt the time, the restaurant was fairly quiet. Inside a mother with two children, another customer working on a laptop, and a small group of approximately five people seated in the corner. I only intended to make an order and leave — a simple and reasonable request.nnDespite this, the manager escalated the situation by calling the police and effectively denying me service. I found this response disproportionate, unprofessional, and entirely unnecessary. It also created an uncomfortable and unsafe environment for other customers.nnThis incident is particularly disappointing given that McDonald’s generally positions itself as a customer-focused and family-friendly establishment. I consider the behavior of the store manager during this encounter unacceptable, and it reflects a serious lapse in training, judgment, and adherence to reasonable customer service standards.nnI hope that, as the franchise owners, you take this matter seriously and ensure that your Orewa store reflects the values of safety, respect, and professional customer service.nnThank you for your attention to this matter. I look forward to your prompt response.nnSincerelynK Morehu

Service is very slow all the time in the drive thru, even when no one else is there & talk about repeat repeat repeat your order & they still get it wrong, how does a large strawberry sundae sound like fries???? Bonus if you get hot food too. Not very good customer service at all & last resort to come here because of it.

The food was alright but nothing special. However the Indian fulla there was giving the teenagers working there a hard time constantly criticising them for minor things which made eating there unpleasant. The girls serving us were very friendly but the Indian dude couldn’t keep quiet and keep his 2 cents out of everything little thing they did if that was me working there I wouldnt of put up with it and told him to stick his job were the sun don’t shine.

I went to get some sandwiches on Saturday night, and there was just one lady working at the front! She was serving over 20 people inside, and there were like, 10 cars in the drive-through line. I waited forever for my sandwiches. That poor girl was doing everything – making coffee, bringing food, serving the drive-through.nI've never seen anything like it!

Directions to McDonald's Orewa with public transportation

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