McDonald's Nelson

Ordered two large coke mcfloats as a treat for our kids. May as well have ordered medium ones because they only filled them halfway. They are usually really good so am guessing this is just a one-off thing. Good service from friendly staff.

No stars! The pancakes were stone cold the butter frozen. No marshmallows in the hot chocolate which was so strong it was almost black! The first time in history I haven't finished my pancakes!

Ordered 4 1/4 pounder patties and 2 slices of cheese. Got all the way home to find 2 patties and 2 cheese. Not the first time. Tried to phone to let them know and no answer on the phone.

As a first time visitor to Nelson I must say that the Nelson Mc Ds was very clean and tidy. It was unfortunate that at the time we couldn't order any ice creams or sundaes. The flat white was very good.

Having moved to Nelson from Wellington we've realised that due to the lack of takeaway options, especially after 8pm that we've been eating Macca's more regularly then ever before. The food tastes fresh but nothing to rave about. The service however is Really Great. Always jolly, easy going, solution focused and understanding. For example one of the evenings I was in such a rush most of the day but the time I got to McDonald's I was so tired that upon paying for our dinner in the drive through I immediately drove home and to my surprise realised I had completely forgotten to stop and collect the food at the second window. Needless to say, by the time I got back my whole order was stone cold But! In a blink of an eye and an understanding and empathetic look, my entire meal was replaced with kindness.nnThe team seem happy and share it forward.nnNicely done. Good business is about creating and supporting good people.