Lido Aquatic Centre

The only reason I come to this pool is because it is near my house - otherwise I would definitely go elsewhere. The main issue is their front desk/staff and booking system. You will sometimes get charged on the app for no reason, and when you try and call the pool to sort it they will not pick up the phone. The only way to get rid of a fee is to physically go there and then hope there is still room to swim or use the facilities once the fee is cleared. I asked why they don't pick up the phone to sort these small issues and they told me "we don't pick up the phone". They also told me they would hold on to an item I had left behind called 15 minutes after I left the pool realising I had forgotten it and arranged for a time to pick it up. When I came to pick it up, they had no idea where it was and when I explained what was arranged I got screamed and refereed to as "your majesty" as if I was being demanding. Wildly unprofessional. Separately, the pool is very dirty, there is a an overwhelming smell of urine but I will note the cleaning staff is far nicer than the front desk staff. And like most public pools, it's simply too crowded in the lanes but that's a common issue. But to note, they will reduce lanes without warning because of a class no mention of this when you book so you end up being merged with another lane which means 10/12 people per lane. When you suggest giving people prior warning they tell you this is "impossible". Overall really bad but have no other choice at the moment.

I had a real good experience at this fitness centre, i had an issue and an older lady staff who i don't see there often was not so helpful. I kind of mentioned it to another member of staff who happened to be the manager Jess, i did not know she was the manager whilst conversing with her. Jess was amazing she listened to my issue and really helped me out and i am thankful to her. The actual staff who are their on a regular basis are super cool and lovely. A nice little team at this centre, the lifeguards and front reception staff, always helpful, nice vibes - they work well together, I'm thoroughly enjoying coming to this centre.

I have been coming to this location since I was a child before the Fusion buyout And It breaks my heart to see a place that was the heart and soul of the area for all children when it was run by the council to become a cash cow and neglected so badly it’s disgusting. They are clearly exposing the rules and regulations for COVID by still charging people full price for entry but allowing an hour for everyone which is a joke as this includes children’s pool aswell, so a family entry is near enough £20.00 for a absurd one hour slot. This is not my main concern, the main concern is how filthy and hazardous the establish is. It literally made me feel sick when I saw the condition of the facilities and will definitely be contacting HSE as they cannot get away with having public attend a place at this standard. This is seriously alarming specially at a time like this. I feel sorry for the staff also as they are working conditions seem pretty poor and very under trained in running a sports complex of this altitude. Action needs to be taken immediately.

DO NOT USE PARK ROAD LEISURE CENTRE They will take your full membership and you will have problems booking classes/sauna etc. This means you will have to attend the centre each time you want to book with the likelihood the classes are fully booked. If you do manage to book you will be unable to use your swipe card to gain entrance this means they will allow you to walk freely into the gate so no indication you have attended your class. This means you will be charged for non attendance and you will then have to pay for that class even though you have full membership before you can book another class. You will be met by d,d and d and they will tell you they cannot give you the managers name or they will pretend they are the manager and smirk in your face. Some of the staff are unable to rectify the issue and I don't blame them it is not their fault but they should have better customer service skills and speak to one person and deal with the situation. I don't know whether a smirk is because they are embarrassed or what not but it doesn't help a situation. I have asked for my full month's membership back as they repeatedly breach their side of the contract. I was only attending for Mel's classes her classes are the best. The star is for her classes actually 5*. This filthy dirty centre gets 0 if I could leave 0. Go to virgin active it's more expensive but won't raise your stress levels

This place is inaccessible- the website doesn't work properly meaning sessions can't be booked and nobody picks up the phone and so we don't even know if we can turn up for swimming. So even though we live 10 minutes away, we go all the way to highbury for swimming there booking system works and they pick up the phone if there is a problem you need to call about. It's a shame.

What a disgrace this place has turned into. Fusion should be ashamed of themselves for what they have done to this place. The gym ceiling has fallen through, none of the equipment works and the pool is constantly closed. The management is awful in the place, and should all be fired starting with the general manager who sends generic emails to any complaints. Haringey need to step in and sort this place out as it’s such a great facility. However it is run by a bunch a cowboys who haven’t got a clue what they are doing. You should all hang your heads in shame for what you have done to this place. If I could give zero I would.

It's very frustrating as I really enjoy some of the instructors and classes at this centre but the management is terrible! It also seems to have significantly deteriorated in the last few months. The pool is frequently closed and no information is provided. A week ago I even walked out in my costume to an empty pool before being told! The same happens with classes. Too many times now I've travelled there only to find out a session is cancelled. The staff on reception couldn't care less, they don't answer the phone, respond to emails or ever suggest any kind of discount or reimbursement despite not being able to use membership. The 2 stars are for the instructors whose classes are great and who are also treated terribly by management.

Worst maintenance of their pools, constant issues with swim classes, whack excuses as to why they cannot maintain the pool for more than a week. The management barely apologises and we have not received refunds for the MONTHS of classes missed; instead we are offered a “make up” class during the work week.

Terribly maintained. Many of the machines are broken for over the year I've been there. The outside pool was closed, today the inside . The steam room not working, the showers no hot water. The mens changing room is closed . And the fire alarm went off constantly. It is the 8th circle of hell. Even at a moderately low fee its really pushing it .

I had a very negative experience here today. A group of teenage boys in the family changing rooms swearing, shouting and scaring my 18 month old and another baby. I asked them politely to keep the noise down as they were scaring the babies. They responded to me with abuse that was very intimidating and uncalled for. When I spoke to reception the woman said she was aware, she had spoken to them but couldn't do anything else to stop it. I am not sure where management was and why they were able to behave like that without any repercussions. I was about to sign my baby up for swimming classes but this has really put me off. This should be a safe place for families and it is really disappointing that I had to come away feeling this way. I will take my child somewhere else.