Kingsgate Paihia- Bay Of Islands

Great location and helpful staff, rooms are pricey and we would have loved a sea view room for one night but this isn't offered. Kyla in the restaurant is awesome! We will definitely be back for a buffet breakfast again.Rooms: 3/5

Do not be deceived by the website and photos! This place is horridly run down and seriously outdated, not just physically, but the staff too. Firstly, the website looks like a flash place, nice views from any room available, pool and games room... WRONG. The room has a view of a carpark, so you have to keep curtains drawn for privacy which the curtain - yes, one single curtain - doesn't cover the window properly. The room had an awful smell. The condition was sad, peeling paint, damaged walls, shotty wiring. The TV had about 3 semi-working channels and the rest was static. House keeping had clearly done the bare minimum as complimentary items had been thrown onto surfaces rather than displayed. The "games room" was very run down and outdated. There is one ping pong ball available for both foosball and table tennis, and it has a dent in it. And don't be fooled, pool is not available unless you have a $2 coin per game. Don't bother asking reception for cash out for coins to play pool, they'll respond rudely like it's your fault for not carrying cash and refuse to help. The "hotel pool" is accessible from the road and clearly used by people not staying at the hotel and isn't monitored by hotel staff. It was roudy and there were intimidating individuals that make the whole experience uncomfortable. Basically you will feel trapped inside your room to feel safe, and even then, that's IF your hotel door locked behind you properly because half the time it doesn't lock behind you and can be opened whenever. To add insult to injury, offering any form of constructive feedback to the hotel will be met with an eyeroll and a "can't be bothered" attitude from the duty manager. I am absolutely disgusted by the staff's demeanour and attitudes, the condition of the property itself, and it's blatant false advertising on it's website. I feel cheated that I can't get my money back from this trashy place.

Leaane at the Front Office Reception ruined a perfectly normal and good stay at check-out. After breakfast at 9:30am, running abit behind went to the front desk with my 4 year okd son, to see what our check out time was. It was 10am, so requedted that since we have 3 rooms, could they please extend just 1 room by 1 hour for us. Leanne face became very bright...and thought the normal response which is happy to help you which room yiu want extended. However it was the opposite, she was getting a sick happiness out of delivering the bad news that she will charge me if i checked out late. I was surprised and told her that...having stayed all over the world didn't need an explaination how hotels work...told her that not only have i never heard that before in all the hotels i have stayed in....i have run hotels and realized i still own a few hotels. The money was not the issue...it was the sick attitude! I told her exolicitly i was going to fike a complaint and give a bad review of her....that is when she said she wikl check. Refused to let her have a sick power trip over me and my family and told her we will leave at 10am. She called me when i got back to my room to generously offer me an hour....goto hell...wasn't giving her any satisfaction. Was at reception at 10am. Refused to be assited by her, waited on the ither staff. Again she told me "she" was letting me stay...i didn't need to check out. I returned my key cards. Settled my breakfast bills and left.

Staff members were incredible: friendly, patient, professional, and very accomodating. Room size was good, with good bed. It would be even better if we can move the middle bedside table so that we can join the beds together so that our toddler can sleep in between us; but it's still a great bed and room. The bathroom is quite small, and I'm always worried that I might shatter the shower box door as it always knock on the wash basin everytime I open it. Room and bathroom amenities were great and well stock, and it was really easy to get extra or replacement towels despite no room service due to staff shortage. It'll be even better if the room have microwave to heat our leftover for breakfast. Plenty of parking spaces although it's on a first-come-first-choose basis.

Nice place to stay, TV in room is very small. Overall pretty good.Rooms: 4/5

Comfortable bed, very spacious, location to all, convenience and outdoor pool so refreshing. Rooms: Very spacious Comfortable beds Own ensuite a bonus Nearby activities: Ferry, restaurant galore, eatery, supermarket, beach Safety: Card access Walkability: Short stroll to everything

What a lovely place to stay. Lovely breakfast and the lovely view. But for the person that spat from the room above what a pig.Rooms: 5/5

We turned up 30 minutes early on a wet day. They said the room was ready Then told us we had to pay $30 for early check-in.

Great location- we could walk to all of the main attractions parasailing, ferry, restaurants, jet skiing. Would have loved to see a few plates and some cutlery in the room so we could have the odd sandwich in our room. It did get a bit noisy at times when lots of people were in the courtyard but it is to be expected and didn’t happen that often. Staff were lovely though. Would definitely come again.

We recently stayed at the Kingsgate Hotel. It was wonderful, perfect location with a beautiful view and so close to the water and the main part of Paihia. The rooms are great and spacious with really comfortable beds. The staff are all very friendly and welcoming. The restaurant is excellent not only is the view stunning the food is fabulous, a must try you wont be disappointed.