Gucci

An impeccable store with such incredible staff. Our SA is Emmy and she’s so terrific and knows my and my husband’s tastes sometimes better than we do. Gucci even did custom linen pants and shirts for our wedding in November 2023, white shirt and more a cream pant with a brown leather belt and brown leather loafers and it felt and looked incredible. Brin, he’s such an incredible stylist and seamstress. We always feel at home when at Gucci. The product is always perfect quality and to those who I see making many comments about how staff are on their phones all the time, that’s because that’s their Retail platform, they’re looking up inventory and pricing and to those who say that they’ve had rude service if their SA isn’t in, why aren’t you making sure your SA is in or has someone to look after what you need. If your SA isn’t in and hasn’t given instructions for how to look after you, it’s more a respect thing to their colleagues to not steal sales. It’s on you. I’ve had to go to other stores or Collins St when Emmy isn’t in but she makes sure the staff know exactly why I’m coming so I am looked after.

In the heart of Auckland, on the bustling Queen Street, lies a gem of luxury fashion - Gucci. This isn't just any Gucci, it’s my favorite. It deserves more than a simple review; it demands an ode to its exemplary service and unparalleled shopping experience. Where to begin? Let's start with the heroes of my tale: Teresa and Russell. The duo who have redefined what it means to provide outstanding service. Their passion for luxury fashion is palpable, it runs deep, and it's infectious. They infuse every interaction with warmth and genuine enthusiasm, making every visit not just a shopping trip, but an unforgettable experience. The moment you step through the doors, you're welcomed with their friendly smiles. Their unwavering commitment to customer satisfaction is evident in their demeanor. With Teresa and Russell, every customer is a VIP, every interaction is unique, and every experience is personalized. What sets them apart, however, is their ability to make every visit memorable and fun. There's always laughter, always joy, and always an atmosphere that makes you feel at home in the world of luxury. I've been around the world, seen other Gucci outlets, liked many products, but there is something incredibly enjoyable about buying from Teresa and Russell at Gucci Auckland. They've transformed a simple transaction into an experience you look forward to, an experience you cherish. Thank you, Teresa and Russell, for being the heartbeat of Gucci Auckland. Your commitment to your craft is awe-inspiring. You've taken the concept of service to new heights, setting the bar incredibly high. It's not just the exquisite Gucci collections that bring me back time and again, it's you two. It's your outstanding service, your love for what you do, and the unforgettable experiences you create. Here's to many more shopping experiences at Gucci Auckland, Queen Street. Here's to many more memories with Teresa and Russell. Here's to luxury shopping, redefined.

Security guard wouldn't let me in the door even though I had an appointment. Don't judge or profile people bro...funny thing was, he was Maori/Poly no apology either...wow. Do you know how embarassed you made me feel standing outside the store with people staring at me?? That's right brother! However, the lady who dealt with me was lovely

Returning item as. size was incorrect Gucci book the return courier and say you must be present for courier to collect then us a window of 9am to 5pm on certain date and courier never arrives. So have to sit around for another entire day in hope they will turn up. Impossible for people who work full time.

Extremely bad customer service experience. Phoned them a month ago to organise an online purchase for pick up at the airport. They took my details down and said they would give me a call back closer to my flight time. Never called back so I had to phone them to follow up. They didnt even apologize and said they would create a profile and get someone from the store to contact me to sort things out but again never got contacted so I decided to buy the products I wanted overseas. I will never purchase from Gucci store in NZ again.

Every time I’m here, the experience is always top-notch, every staff member I’ve been serviced by is very unique and provides a different yet personal experience every time. Not to mention, the quality of their products are beyond anything!

Bought belt for the missus great service but should be for the price we paid for belt

I purchased my mid-heel sandal from here a while ago, it has been my go to sandal for a long time know, esp in summer. Comfortable enough to dance in. I am happy I purchased straight from the store - it was made efficient and accurate.

Just like the other luxury brand Louis Vuitton, Gucci they always have staff at the door to greet you when you visit the store. Current this Gucci Store is still under renovation to fight for better brand awareness and positioning.

This place sucks... from the rude man who works on the door and has no manners at all...too the slow service inside. I know NZ has cheap Gucci compared to the rest of the world... but the terrible experience removes the joy out of shopping.