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Dimples Boutique

  1. AUK
  2. Auckland Children's Clothing

Reviews, get directions and contact details for Dimples Boutique

"Natural materials, gorgeous designs, made in New ZealandComfortable, practical, beautiful…there’s a reason Dimples is a classic New Zealand babywear brand. Originally designed by a mother for her own babies, our clothing and accessories are still made and hand-embroidered here in New Zealand. We’re committed to using only the finest materials – including pure cotton and soft New Zealand merino wool – so our clothes and blankets are gentle, warm and wearable for your precious little ones.Our Newmarket boutique, opened in 2006, stocks an extensive range of Dimples clothing, and a carefully chosen selection of quality baby products from other brands. Such as Stokke, Nuna, Maxi-Cosi, Joolz, Aden & Anais plus many more"
Address: 239 A Titirangi Road , Auckland 0604, AUK, NZ
Phone: 09-817 8478
State: AUK
Zip Code: 0604


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Reviews
DO NOT GO HERE! I wanted to love their product so much, matter of fact I did for the first month before it turned into a death trap. Aside from the fact it was a pain to put together and after a couple weeks there was a whole ripped in the door from cheap netting- You even put the slightest amount and pressure on the bars, and they will give out on the entire side and you will fall through it just like I did. I’m glad it was myself and not my son But still ridiculous how easily it all collapsed. Very sharp pieces flew everywhere which was a not so fun scavenger hunt to make sure my baby does not pick up.
Dimples is amazing! Last week I arrived in a panic at 4.30pm and needed help installing my car seat. The lady who helped me wish I knew her name was so kind. Their customer service is just wow. I didn’t have an appointment I should have! and they were due to close at 5pm but that wasn’t even mentioned!! Instead I was greeted with the friendliest smile and offered help straight away. The small cost to install was worth every cent. I bought my car seat from Dimples and had it installed 2 years ago but needed help to re install after I removed it. Highly recommend Dimples, they go the extra mile
I went into store to pick up my car seat I had brought via click & collect. Ginny suggested we try the floor model in the car first and found it didn’t fit very well in my car. We tried a different model of the same brand and it was much better and safer. The customer service was top notch. Ginny was very informative and knowledgeable and installed my car seat on site. Very helpful and great communication. Both my daughter and I love the new car seat
First and last time purchasing from this company. $670 purchase was sent as a pre used and broken product. Sent an email with photos only to be told it's not their problem and that I need to claim under warranty with the overseas brand and have them see if they want to replace it. It was not a warranty claim they sent a faulty product it is there responsibility to replace it. So now I have an item that is unusable and taking up space in my house because they refuse to have anything to do with it. Worst customer service I have ever experienced. I've never posted a bad review of a company in my life but people need to be aware this company does not honour the consumers gaurantees act. I have never had such bad service from a New Zealand company before.
We visited on a weekend to look at prams and were helped by Jessica who was wonderful! She took us through all the options, demonstrating each one, comparing them and helped us check which would best fit in our car. Very knowledgeable about all the products without being overwhelming and made for a really productive visit. Rare to come away from a shopping experience with customer service exceeding expectation! 5* to Jessica. Will be back in the new year to make our final decision.
Today I have another pleasant experience in store with Victoria and her team. They helped to sort out the installation issue of my exec car seat. Installation of the exec not really user friendly but I do appreciate all the effort they made. Victoria's customer servicing is awesome as usual. Highly recommend except the manager Kita.
Such an awesome store! The staff is super helpful. They have a great variety of amazing items here, clothes, accessories, car seats and strollers. They stock such and awesome brands like Joolz and Stokke. This place is worth a visit if you are preparing to be a parent, or already one.
A very high-end baby store in Newmarket. The products are of the highest quality and well worth it. They rarely have sales or drop their prices. Staff are extremely knowledgeable. This shop stocks products that other baby stores don't. We bought our baby car seat from here. Yes we did pay a little more than the ones from other shops, but the ease of use, the buckles, safety rating, easiness to fasten, sturdiness etc just makes it worth those extra dollars.
Absolutely top-notch customer service and experience at Dimples every time. Have been here several times to browse or purchase things and the staff are always friendly, knowledgeable and helpful. They take the time to explain everything to you and don’t disregard you in any way. Our pre-ordered stroller has been delayed a couple of times and we are still waiting for it, but their communication has been excellent and they even went above and beyond to provide us an alternative to have on hand until our pram arrives! Lovely range of products that are often high-end but we haven’t regretted any of our purchases here as the quality products are worth it and their service here doesn’t disappoint!! Goodypoints are a great incentive too! Love the parking in front of the shop- one less thing to stress about! Please keep doing what you’re doing:
If you are looking for the perfect Baby Shower gift look no further Kita and the team at Dimples make it so easy! They took care of everything, gift wrapped my purchase, had a lovely card for me to write in, what more could you ask for, it was the best. I will be back and highly recommend!
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