BKs Egmont Motor Lodge, New Plymouth Motel

Great motel, what hit me immediately is how clean they are, not a spec of dust anywhere, I would like to congratulate the housekeepers on fine work!! Very spacious, sound proof and an amazing view of Mt Taranaki at the gate!nSpa bath is amazing.. Would definitely return.

Studio with Spa.nBe sure to ask before booking if the spa bath works or not. Room 9's spa bath had obviously been out of action for sometime. Disappointing! false advertising. Won't be booking again.

Nice and big motel, with strong heating system in room and bathroom. The living room and kitchen were very spacious.nI am impressed that the beds also had a layer of heating mattress, it was so warm.nBest place to stay if you want to do a hike of Mt Taranaki. If the weather is good, you will be able to see the mountain right from outside the motel.

Disappointed ranging from TV not working, head of bed was on a lean as 2 wheels had fallen off base and apparently staff were not aware as the room was left ready for guests, faulty bathroom light, broken fan switch, ceiling bulbs blown in units and had not been replaced. Loyalty program still advertised Externally and internally but would not honour discount as they said no longer avaible...so why still the advertising. Called office 8pm to rectify TV and no one would answer phone.nPrevious stays prior to covid lock downs were great..whats happened with new ownership.

The light in the bathroom has dead bugs in them,there windows do not close all the way for all the rooms, the fleas in the room as got bitten all over.nThe fan inside the room wasn't working at full speed and it was only on one speed, which was slow. After telling the lady owner at the reception she was very rude and showing attitude. And she advised that the fan is at max speed. I had another friend who was in another room so went and showed her the fan there, and she started getting angry, saying we would cancel your room. As she knew there were no rooms available amy where because of the holidays. Also we were not made aware that there were people there from emergency housing, was never mentioned on the booking nor while checking in. Her customer service is really bad. And then they provided me with a desk fan, which obviously is not good enough because its not the same. The lady really needs to learn how to talk to customers. I am not happy with the room and the service. Definitely stay away as they don't really put in care in the rooms nor do they care about customers as most rooms are always booked for longer periods of time.