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Anns Funeral Home & Onsite Cremations

  1. Auckland
  2. Auckland Funeral Home

Reviews, get directions and contact details for Anns Funeral Home & Onsite Cremations

Anns Funeral Home & Onsite Cremations
Address: 11c Bolderwood Place, Wiri, Auckland 2104, New Zealand
Phone: 09 278 8600
State: Auckland
City: Auckland
Zip Code: 2104


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Reviews
My sincerely thanks to the entire team at Ann’s Funeral Home, especially Mr Sam Achary for his great help and support.nThey managed every aspect of the process from start to end so smoothly and professionally.
Unfortunately the person leading the service was not very professional. It felt like he had made the same speech so many times and was bored with it so it was rushed. He referred to how his business was going and to other funerals that he had been doing lately. While some of the speeches were being made he was on his phone and ignoring everyone. Very surprising for someone supposed to be in the business of caring and support at a very sad time.
The whole funeral process with the team at Anns was entirely callous. Our family was incredibly unimpressed at how we were rushed out of the rooms and crematorium with entire miscommunication and an unneeded sense of urgency despite plenty of time being booked and allocated prior.nnAdditionally, the staff at Anns were extremely insensitive towards us carrying out the religious and cultural practices necessary to send our loved one off properly. Having a staff member shove a photo of a license plate in our faces asking for the car to be removed while we are mourning was entirely inappropriate and highly unprofessional given the circumstances. Not to mention, the casket we paid for was chipped and the room we were given to carry out services did not fit all guests.nnThe business' disorganisation, unprofessionalism, and lack of empathy has made such an already upsetting process much more difficult. Our loved one deserved a better, more cared for experience than the one had with Anns. I highly recommend to go elsewhere.
!!! AVOID AT ALL COSTS !!!nnMy aunts funeral was hosted here just today and I was appalled with unprofessionalism portrayed by the funeral directors/staff. Funerals are the last moments families, relatives and loved ones have with the deceased, however with my experience here, it was absolutely awful. While in mourning the death of a loved one, the funeral directors/staff are seen snickering/laughing/smiling and constantly checking their watch to speed up the process. Not only did we lose a loved one, we were laughed at in mourning, you should be ashamed and disgusted with yourselves with the sickening behaviour! It's truly shocking how people with no sympathy work in an environment that requires sympathy and kindness. Truly disgusting! Will never think about using this place for my loved one as I do not wish to be laughed at and rushed to quickly finish the funeral. Avoid at all costs!
WARNING - DO NOT ALLOW YOUR LOVED ONES HERE.nnThis establishment is of shameful quality that takes absolutely no consideration for the mourning of your loved ones.nnFrom the rusty 60’s interior and narrow hallways and common areas that fit just a small portion of loved ones - to the rudeness of staff, asking we depart immediately after seeing off our loved one. They even had the audacity to force us to take our passed loved one through the their ‘staff room’ in order to get to the chamber - where we were exposed to their routine/KPIs and stockrooms; leaving us to feel like a simple transaction!nnUpon farewelling our loved one into thenchamber headlined ‘American?’ we were immediately issued to move on, despite the high emotions and equally during our final ceremonies - we were rudely met with staff walking in the midst and calling out for people with incorrect parking.nnI expect an incredible degree of patience, care, consideration and empathy from those working in the death industry; these traits should not be charged at a price but rather reflected from the business from the top down and I cannot begin with just how behind this business is.nnI share this review in hopes that no one takes their loved one through the same experience. There a so many more rich and nurturing alternatives worth exploring.
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250 Roscommon Road 250 meters
251 Roscommon Road 270 meters
Mayo Road 300 meters
Mayo Road 300 meters

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