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AA Centre - Orewa

  1. Auckland
  2. Orewa

Reviews, get directions and contact details for AA Centre - Orewa

AA Centre - Orewa
Address: Hillary Square, Orewa 0931, New Zealand
Phone: 09 427 8370
State: Auckland
City: Orewa
Zip Code: 0931


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
I visited AA Orewa today as me and my partner needed to get International Driving Permits, we live close so rather than do it online we thought we would pop in instead.nIt was just before lunchtime, there were only 3 people in the queue which moved fairly quickly.nWe were greeted by a friendly and very helpful person Tash I think in fact as we were waiting we were watching all the desk staff and they all seemed very helpful and friendly.nAs the queue started to get bigger, which I'm sure it does during lunchtime, one of the guys from the other depts popped over and chatted to everyone who was waiting to see if he could help them while they waited.nI'm sure the wait times are dependant on what everyone needs, ours did take a bit of time as there were forms and photos that needed to be done, however they were very efficient.nOverall we had a very pleasant experience, and if you were waiting behind us, thanks for being patient :
Does anyone answer the phones? I have tried to call various extensions from mid morning until the afternoon and no answer. After 13 minutes the call just gets cut off.
Last week we visited AA Orewa and waited half an hour then left as queue was still long. We visited again today and queue was again very long. As we had traveled a long way decided we just had to wait. It took one hour before we got to the lady behind the counter. I must say all ladies seemed lovely and helpful but there just was not enough staff behind the counter. As most people had no choice but to go to this branch it is not acceptable to have such long waits. With so many people out of work one would think AA could hire more staff and train them up. Hopefully we won’t need to visit this branch again for a few years.
I recently visited the AA Centre in Orewa for driver licensing assistance snd Insurance. and unfortunately had a deeply disappointing experience. While the girls assisting me were friendly and helpful, the manager a lady exhibited shocking behavior. From the moment she addressed me, her tone was abrasive and she seemed to speak rapidly as if in a hurry, which made communication difficult.nnWhat was even more distressing was the evident change in her demeanor upon seeing my skin color. Suddenly, her tone became abusive and racist, which left me feeling deeply uncomfortable and unwelcome. Strikingly, her interactions with other customers appeared entirely different, indicating a troubling bias.nnAdding to the frustration, the male insurance representative at the center seemed disinterested in assisting me and actively avoided engaging with my queries. This lack of support compounded the already poor experience and left me feeling utterly let down by the level of service provided.nnOverall, the behavior of the manager and the apathetic attitude of the insurance representative reflect a severe deficiency in customer service standards at the AA Centre in Orewa. It raises serious questions about the organization's commitment to diversity, inclusion, and basic human decency. Such behavior is unacceptable but also damaging to the reputation of the AA. I sincerely hope that management takes swift and decisive action to address these issues and ensure that all customers are treated with respect and dignity in the future.
I had sat for 20mins, but hey I was happy and patient to wait my turn. Then some lady came over and started asking what we needed and directed a couple customers to other staff. Then me, I said I'm needing to change my name on my licence, she replied you can do that over the phone, I said really, she said yes better than sitting waiting here.nA little amused off I left got home was searching for the number and guess what....no you can't you have to do it in person. It is a 1 and half hours round trip for me. Not impressed, I understand you were trying to alleviate the line, but I was collateral damage and this upset me. Now I have to make the trip again.
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AA Centre - Orewa map

Directions to AA Centre - Orewa with public transportation

Alice Avenue 20 meters
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Moana Avenue/Orewa Shops 100 meters
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St Andrews Presbyterian Church 130 meters
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984
985
Centreway Road/Orewa Shops 130 meters
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985
St Andrews Presbyterian Church 130 meters

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