Virgin Australia

Reviews, get directions and contact details for Virgin Australia

Address: Keith Smith Ave , Mascot 2020, NSW, AU

Phone: 13 67 89

State: NSW

City: Mascot

Zip Code: 2020

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Reviews

Thank you, Susie at the check-in/baggage drop desk for your incredible service today. You went above and beyond in your customer service to help, listen, and make sure every query I asked was answered. Your compassion and patience made for an excellent experience and means even with the delays my experience was a positive one. Your service with genuine kindness meant a great deal and made a lasting impact.

Choose your own seat terms and conditions Be warned. They don't notify you.  "1.10 We will endeavour to accommodate your seat selection. However, we do not guarantee you any particular seat, even if you have paid to be seated in a particular seat. We may change your seat at any time, even after you have boarded the aircraft for any reason, including for safety or operational reasons."  In another words you paid extra for nothing And not entitled to any refunds or credits of the extra service you have paid for.  At least Quantas gives you some credit or refund for the forced change.

Decent experience traveling from Sydney to Melbourne. The staff were helpful.

Crooks. Charged $80 to rectify a mistake on our booking 2 days out. Told is it wasn’t possible, but then said up to 3 characters was free, more costs $80. So it is possible, they just want to make a bit extra out of us. At the same time they cancelled a relatives flight meaning he missed a connecting flight booked with them at the same time, which they wouldn’t refund, despite it being their fault. Alan Joyce and his mob are crooks, but this mob are just as bad.

It's a pretty good airline, but they lose stars for not having power points in the departure lounge seats. C'mon, VA! We're in the 2020s, not 1980s! Why do you force us to stand up when we want to recharge our devices, after using them to get to our flight?! Very few other airlines or airports still treat passengers that way, and haven't in the past 10 years. Actually, it's usually only the el-cheapo airlines that don't have power at seats on the aeroplane, either, and I don't think that's what you're aiming to be.

I had to collect a passenger with a mobility disability but nobody could tell him where he could be collected except they kept telling him to go to the express pick-up point. When I finally got him he was in a terrible state after having walked for ages to find it. This is a shameful way to treat passengers and Sydney domestic airport is the worst I have ever encountered in the world.

Unreliable airlines, had to go through a lot of trouble for a ticket. This airlines keeps canceling and changing flight without prior and reasonable hours of notice to clients. Better fly with other airlines do not choose this one, waste of time and money.

The Virgin Australia lounge in Sydney would be one of their worst lounges it is crowded long white lines there's an extremely poor selection of food and a lack of customer service.  During the breakfast period they had some bacon which was served as an unsafe temperature and in breach of health standards there were baked beans which I don't eat but they didn't look like they were too hot and I couldn't believe it there was no eggs at all at breakfast time no scramble fried or poached eggs simply no eggs.  The lounge is noisy, crowded, lacks atmosphere and really doesn't crack up to the standards of a business class lounge turn Falls way behind other virgin lounges in the country

Went to the Sydney Virgin ticket service desk at roughly 12:30pm on Monday 21/11/22 and was 'helped' by a young girl named Alanna if you can even call it that. She was incredibly rude and disrespectful. The whole time she was working with my partner and I, she was drinking her smoothie at the front desk and chewing gum. Incredibly unprofessional. No eye contact was made at all. Our flight had already been cancelled by Virgin 4 times already and she didn't even take that into consideration. She needs to change her attitude or else she will become a future Karen. Virgin management, do something about this!

Gate change and delays are common for virgin Australia.

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