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VicRoads - Sunbury Customer Service Centre

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VicRoads - Sunbury Customer Service Centre
Address: Hume City Council Building, 7/36 Macedon St, Sunbury VIC 3429, Australia
Phone: 13 11 71
State: Victoria
City: Sunbury
Zip Code: 3429


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I recently came in, dispensed the appropriate ticket from the machine for my specific task, and waited for quite some time to be assisted.nnThe 'service' employee I didn't get his name, but he was middle-aged was extremely rude, and literally walked off on me well before the enquiry/task was fully finalised.nHe simply walked away as I was mid-sentence, asking an important question.nnBecause he was so hasty, I had to call out across the room to get his attention and clarify.nEven then, he was snappy, and only gave a partial answer.nnOnce I got to my car, I realised the answer was fully insufficient, so I IMMEDIATELY returned to the Service Centre and speak to him again.nnI waited for him to finish with another customer before politely apologising and asking my simple question - a two-sentence conversation which could have taken less than 5/10 seconds.nnInstead of using a bit of common-sense and making it easy, he scolded me in front of all the other customers, robotically referring me to the ticket machine to wait another 30 minutes...nnThis made me look and feel very inconsiderate in front of all the other customers - but I could tell this employee did not have the social insight to realise this, nor did he realise that I had ONLY come back because of his improper customer service.nnSince I have had neutral-to-positive experiences with other staff-members here in the past, I have opted not to leave a 1-star review.
We attended a drive test this morning for a probationary licence and were extremely disappointed with the experience. The driver was failed within the first minute of the test for supposedly “hitting a curb,” which simply did not happen. Even the instructor in the vehicle praised the driver for correctly exiting the carpark. The driveway out of the centre has a noticeable drop, which was likely what the assessor felt from the back seat.nnTo make matters worse, the staff were over 20 minutes late, rude, and before the test we overheard staff joking amongst themselves about who would be doing the assessment. It felt highly unprofessional and unfair from the beginning. Failing someone so quickly over something so minor and questionable feels like nothing more than a money grab. Absolutely unacceptable behaviour.nnI absolutely expect to be contacted to discuss this further.
My experience with this Vicroads has been the best out of all the other branches. All the staff have been easy to communicate with, which gave me a quick and easy experience. Thanks Vicroads Sunbury.nnZD Boats
Our recent experience at VicRoads Sunbury was nothing short of disgraceful. My 16-year-old daughter attended to apply for her learner’s permit — an important milestone — only to be refused service due to “insufficient identification.” Considering her age, it’s unreasonable to expect a young person to possess more than a birth certificate and school identification. Both are legitimate, verifiable documents, and the lack of flexibility or understanding shown was appalling.nnWhat made the experience even worse was the attitude of the staff member serving us. He was dismissive, unhelpful, and clearly disinterested in his job. Rather than providing guidance or showing any empathy toward a visibly upset young person, he barely looked at the documents before turning us away. His lack of professionalism and compassion was deeply disappointing.nnMy daughter left heartbroken, and the staff member’s indifferent expression remained unchanged — not even the slightest acknowledgment of how upsetting the situation was for her. The overall atmosphere at the Sunbury branch is cold, unwelcoming, and entirely lacking in customer service.nnThis experience has completely destroyed my trust in the Sunbury VicRoads office. I will not be returning and strongly encourage others to go to Kyneton instead, where staff at least treat people with basic respect. Sunbury VicRoads urgently needs change — both in policy and attitude.
My student Dalila had a test today with Sam, amazing testing officer with clear and timely instructions . 5 stars to Samantha.
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