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VicRoads - Benalla Customer Service Centre

  1. Benalla
  2. Benalla Local Government Office
  3. Benalla Government Building

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VicRoads - Benalla Customer Service Centre
"VicRoads Customer Service Centre - Benalla"
Address: 50-52 Clarke St, Benalla VIC 3672, Australia
Phone: 13 11 71
State: Victoria
City: Benalla
Zip Code: 3672


Opening Hours

Monday: 8:30 AM – 4:30 PM
Tuesday: 8:30 AM – 4:30 PM
Wednesday: 8:30 AM – 4:30 PM
Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
1000% Recommend!nnVicRoads Benalla is an absolute credit to the community, and their entire team is simply outstanding. I’ve been running my driving school for 11 years, and this office continues to impress me with their professionalism, kindness, and positive energy.nnJade, Rachael, Pete, and Lara are all amazing and all the people that come and fill in Their are amazing — warm, welcoming, and always willing to go the extra mile. And it’s not just them — every person who fills in or helps out at this office is equally fantastic. The whole team creates such a friendly and supportive atmosphere. Every time I walk through the door, it’s nothing but smiles, laughter, and great vibes.nnThey are always so helpful, ready to answer any questions, and genuinely care about the people they serve. I absolutely love Benalla, and the VicRoads office here just adds to that love. If I could give more than 100%, I’d give 1000%! That’s how good they are.nnHuge thank you to everyone there — you make that office what it is, and it’s truly appreciated. Keep up the amazing work!
I’m really disappointed with the experience I had. The lady at the reception was extremely rude and lacked basic respect. If someone doesn’t know how to speak to customers with courtesy, they shouldn’t be in a front-facing role. It completely ruined my day. Basic manners and professionalism should be a standard, not an exception.
I visited this place last week and encountered a very unfriendly and impatient receptionist. They showed no intention of solving my problem and only provided information that differed from what was stated on the VicRoads website. After multiple inquiries and confirmations, they finally asked me to sit and wait. The service I received here six months ago was much better compared to this time. It was truly disappointing.
We booked for a driving test at this center and it had a wonderful atmosphere, besides it had a fantastic and friendly staff. BTW, we came from Melbourne to this center and I highly suggest this to all.
The staff member I had wasn't very pleasant to deal with. She was clearly frustrated with answering any of my questions and helping me with what I needed. I found the staff member to be quite rude at times. I will avoid going to this branch at all costs in the future.
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