UFS Mt Clear Pharmacy

Reviews, get directions and contact details for UFS Mt Clear Pharmacy

Address: Midvale Shopping Complex, 1/1172 Geelong Rd, Mount Clear VIC 3350, Australia

Phone: (03) 5330 2644

Website

State: Victoria

City: Mount Clear

Zip Code: 3350

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews

Second time I have had a rude, passive aggressive and totally obstructive interaction with manager. First time relating to veterans entitlement Covid tests and today accessing non prescription eye drops. Listening and customer service not skills on offer in this pharmacy.

Waited 40 mins after being told it sould be 15 to 20 mins only to be told my name had already been called and that I must of left to store ,if you want a pleasant customer experience and not to be ripped at the register shop elsewhere

Best customer service and nicest pharmacists. Always go above and beyond and answer any questions I have had.

I relocated from Sydney to Mount Helen in June this year & the staff are so friendly & kind even remembering my name from day one, very time I go in I am welcomed by my name as though I have been going in for years. Its just these small details that make this pharmacy great. They are often very busy but always happy to help.

Absolutely amazing service, I called to ask, I have mild Covid symptoms and had tested negative on a rapid test, I asked if this meant I'd be able to enter, or if I should organise for somebody else to pick up my medication. They offered to deliver it to my door step this afternoon free of charge. Helping people do the right thing and keeping everyone safe.

I find the staff here incredibly helpful. A few of us in our household have repeat prescriptions,  so we are regulars here. They go out of their way to help and after 2 years we don't have a bad word to say about them. Huge thanks to the twinkly eyed Su who is always so kind and knowledgeable. Thank you, UFS Mount Clear!

UPDATE: Rating changed from 2 stars to 4 stars. I was contacted today about my review, and learned that UFS as a whole is moving towards being more sensitive about customers feelings towards things such as packaging and bags. I will be keeping an eye on this in future visits to this and other UFS stores.  Mixed feeling for my experience at this store today.  The first person I spoke to at the counter when I went to get my prescription renewed was wonderful, very friendly and polite, and didn't make me feel uncomfortable when I asked her to find out for me if there was an alternative brand for one of the items I was after that had less packaging - the one I had been using was terribly wasteful.  However, when I went to collect my items, a different staff member served me who was no where as helpful or understanding. He refused to take back the bag he placed my items in, despite me stating repeatedly even before he had placed the items in the bag that I did not want or need a bag. He claimed that he had to give it to me for privacy reasons, yet would not listen when I said that I understood that concern, however I still did not want a bag.  The saving thing was that at the payment counter, I handed the bag back to the server, who I hope understood what I was doing and put the bag back with the others for someone else to use if they need it.  I will be avoiding this store for now on where I can help it.

Went in and only half the staff were wearing masks. Absolutely disgusting conduct from a place that should be helping with illness.

CANE IS AMAZING AND SAVED MY LIFE AND IS GIVING ME A SECOND CHANCE. I WAS ANAWARE OF A SITUATION THAT I CAUSED, IT'S COMPLICATED, BUT MY LIFE IS GOING TO BE ALOT EASIER. AND ALL OF THE STAFF ARE FANTASTIC. ONE OF THE BEST CHEMISTS IN THE RURAL AREA. THANKYOU CANE. PETE.

Friendly staff. Great service. If they haven't got a particular item you need they do their best to find it in other stores or suggesting where to find it.

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UFS Mt Clear Pharmacy

Reviews, get directions and contact details for UFS Mt Clear Pharmacy

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