The Soccer Shop

Item incorrectly listed on the website, returned the item as it was not fit for purpose and was refused a refund due to opening the packaging. The Soccer Shop admitted the item was wrongly listed however refused to accept responsibility. Refund received through bank chargeback, thank you Soccer Shop :

Bought the $99 Junior Start-up pack of boots, ball, backpack and cones for my youngest. Went home and the kids kicked the ball around the backyard. Within days it went flat. I pumped it back up and went flat within hours. So I took it back to get it replaced. After a lengthy wait I was told that because it wasn't leaking from the valve according to their testing - which was "pump it up, wait a minute and see if bubbles come out", and because it was from a pack and they would have to break up another pack to replace it, they weren't going to replace it. The pack wasn't a good deal in the first place - the boots only worth $55 on their own, the backpack is pre-schooler sized and cheaply made, and obviously the ball was very poor quality; so the overall price of $99 was poor value. If I return - which I'll only be doing if I can't find the gear I need elsewhere - then I'll be looking very closely at the quality before buying anything. I would also never purchase a package deal there again, knowing that they won't replace items because they don't want to break up another package.

Poor Customer Service. The only answer you can give its no enough. I have so many others old futsal indoor soccer shoes and never happened like this before. We remain dissatisfied with your position on the subject by insisting that it was misused, which in reality did not happen. Your total lack of attention to me when I returned to your store and you would not listen to me. I want to make it clear that I left the product with your staff, left the money too and just got the bad feeling of being poorly served as a customer. Also I feel embarrassed to explain my son's questioning why he had to run out of new shoes. After all he sees the name of your brand on many competition shirts. It is difficult from an early age to learn how to separate some people who run their businesses with profit margins at all costs, including the dissatisfaction of their customers.

Quick service but the girl on the phone needs to know some basic phone manners. She just wants to answer the question and hang up on you and doesn't even ask if there is anything else she could help me with. I had to call back.

Great little football merchandise but with online competitors, pricing a bit too high but still a neat little shop to try things on before you buy plus good location so I can always stop by on my way through Hamilton.

It has a good range of soccer gear. A lot of the stock online is not available in store which can be sometimes be annoying. The Soccer Shop has a relatively small car park.

Boots came apart after couple games. Wouldnt replace & gave some really flimsy excuse. Better service and prices at larger retailers.

Fantastic store with great range of Soccer equipment. Everything you need! Friendly staff who were most helpful. Will be back soon!

Great range, great service, keep coming back when we need new gear

Used online store. Very happy with fast delivery so close to Christmas and shirt looks great with screen printed name and number. Thanks