The Good Guys Melton

Reviews, get directions and contact details for The Good Guys Melton

Address: Unit 1, Gateway Centre, 72/84 High St, Melton VIC 3337, Australia

Phone: (03) 9971 8000

Website

State: Victoria

City: Melton

Zip Code: 3337

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews

Extremely disappointing and frustrating experience at The Good Guys Melton.nnWe walked in ready to purchase a specific dryer and already knew the exact model, yet still had to wait 15–20 minutes just to get assistance. When someone finally helped us, the salesperson had very limited product knowledge and showed little interest in actually selling the dryer. Instead, she was clearly focused on pushing an AGL Energy sign-up to secure a $150 discount.nnWe were convinced to proceed, which resulted in a credit check on my record. After all that, we were told we couldn’t complete the purchase because the store “hadn’t received confirmation.” We were asked to come back the next day only to be told the exact same thing again. Two days wasted for something that should have taken minutes.nnThis entire situation was caused by aggressive upselling instead of simply completing a straightforward sale. The result? An unnecessary credit check and no product.nnWhen I raised this with the manager, Zelco, there was no accountability, no urgency, and no attempt to resolve the issue, just a suggestion to cancel everything myself.nnThis is not just poor service, it’s careless and misleading. Be very cautious of the upselling tactics here they can cost you time, frustration, and even impact your credit record.

would like to compliment the wonderful staff for their outstanding service. Everyone was friendly, welcoming, professional, and genuinely helpful. They went above and beyond to make my experience enjoyable, and their positive attitude and attention to detail did not go unnoticed. Thank you to “RUMA” for providing such excellent customer service. It is truly appreciated!

I've been waiting for my kitchenaid mixer to come in for a month with no update and when I called I was transferred from one person to another but then I finally reached Muhammed hope I'm spelling their name correctly and they were lovely! Muhammed took the time to listen and realised there was a faster solution to my problem. Committed to checking local stores that had the item, call me with an update and then organise everything for me. Saving me from having to wait longer. Muhammed gave great customer service and went above and beyond! They were wonderful and provided a really positive experience! I wish them all the best and I hope the Good Guys appreciate what an amazing employee they have  Excited for my mixer!!

Extremely disappointed with the warranty service provided by The Good Guys Melton and Dell Australia.nnI purchased my laptop a year ago, and when it suddenly stopped turning on, I returned it to The Good Guys Melton under warranty gold service.  What should have been a straightforward warranty process has turned into weeks of frustration.nnIt has now been over three weeks, and my laptop has still not even reached Dell for assessment. During this time, I have received conflicting information from both companies. First, I was told the wrong serial number had been provided. Then I was told troubleshooting hadn’t been completed. When I contacted Dell directly, they confirmed they had not even received my laptop because it had not been shipped by the store.nnDell provided a shipping label on 10 July, yet my laptop continued to sit at the store. Meanwhile, I have had to make repeated phone calls and follow-ups just to get basic updates. Instead of taking ownership, each company appears to be shifting responsibility to the other.nnThis is my only laptop and is essential for my work. I explained this several times and even requested a replacement or a loan laptop while mine is being repaired. Unfortunately, the only response I received was, “We apologise.”nnGood customer service isn’t just about saying sorry—it’s about taking responsibility, communicating proactively, and resolving the issue.nnI expected much better from two well-known companies. This experience has been stressful, time-consuming, and incredibly disappointing. I sincerely hope The Good Guys Melton and Dell Australia improve their warranty processes so that other customers don’t have to go through the same experience.nn#CustomerService #WarrantyClaim #TheGoodGuys #Dell #Melton #CustomerExperience

Bad order experience.  recently ordered a vaccum and was told they don't have stock and will get a transfer from Sunbury store. After 2 weeks and 2 follow ups, they don't know what happened and why they still haven't got transfer. Sales person or anyone in staff never bothered to update on status even after follow ups. Now I am told they are trying to get from another store. More wait and uncertainty. Also, Waiting for a staff in store to help is an issue. I have walked out couple of times after waiting and no one to attend. They need to improve on sales process and service.

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Directions to The Good Guys Melton with public transportation

Norton Dr/High St (Melton) 130 meters

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